Supervisor

H&M; Los Angeles (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

Employee Assistance program

Vacation/Wellness

Parental Pay

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

H&M is seeking a Supervisory role in Los Angeles to drive exceptional customer experiences and support the management team in delivering service and operational excellence. You will lead by example, energise the team, and ensure a authentic, personalized shopping journey.

Your responsibilities include supervising opening/closing, interpreting sales data, and maintaining smooth day-to-day store operations while acting as a brand ambassador for memorable customer interactions.

Qualifications

• Previous experience in retail/hospitality with an understanding of store operations, including opening/closing procedures and stock delivery processing.
• Customer-focused: engaging with people and delivering excellent service.
• Product passion: genuine interest in offered products to share enthusiasm with customers.
• Adaptable and flexible: responsive to changing priorities and requests.
• Action-oriented: proactive and driven to take initiative.
• Strong communicator: listening to understand needs and perspectives.
• Eager to learn: open to feedback and development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver excellent customer experience through styling advice, product knowledge, and engaging store environment.
• Lead store opening/closing procedures and support the wider management team.
• Interpret sales data and optimize store performance with leadership.
• Inspire and manage a team of sales assistants to uphold service standards.
• Oversee day-to-day operations including delivery, replenishment, and shopfloor coverage.
• Act as a brand ambassador, embodying values and ensuring memorable customer interactions.

Skills

Retail leadership

Customer service

Communication

Adaptability

Proactive

Team motivation

Listening

Time management

Job description

Company Description

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

Job Description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimise the commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company'svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with agoodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation:$23.56-26.73

Due to data policies, we only accept applications through career page.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities

Benefits

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance(enrollment)
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.