Floor Manager

H&M; New York (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Dental & Vision plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

Job summary

H&M in New York, NY is seeking a Floor Manager to lead a team and deliver outstanding customer experiences on the shop floor, setting tone and standards. You will coach Sales Advisors, analyze sales data, mentor recruits, and ensure operations align with brand standards, while stepping up as Store Manager when needed.

This full-time role offers a competitive hourly wage and benefits package, including staff discounts and HIP incentives.

Qualifications

• Knowledge of store operations and standards from retail experience, preferably fashion.
• Customer-focused mindset; prioritizes customer needs to deliver great service.
• Genuine interest in products and ability to share enthusiasm with customers.
• Open to feedback and committed to personal and professional development.
• Clear, confident, empathetic communication with customers and team.
• Adaptable and responsive to changing priorities and requests.
• Able to work varied hours, including evenings, weekends, and holidays.
• Understanding of retail KPIs and how to drive performance.

Responsibilities

• Deliver high level customer service through styling advice and store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding of new team members.
• Identify future talent and contribute to development plans.
• Oversee daily store operations and ensure efficiency and brand alignment.
• Act as brand ambassador, delivering the best possible customer experience.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Eager to learn

Communication

Adaptability

Flexible hours

Analytical thinking

Job description

Company DescriptionJob Description

As aFloor Manager,you'rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose-setting the tone for a store environmentthat'snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Compensation

$28.88 - $32.49

Benefits

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS

offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Videos To Watchhttps://www.youtube.com/watch?v=12n1wVHjbJU