Store Manager

H&M; Skokie (IL); On-site; USD 75,000 - 84,000; Full time

Benefits offered by this job

25% staff discount across H&M brands

Incentive Program (HIP)

Job summary

H&M in Skokie is seeking a Store Manager to own store performance, lead a team, and deliver exceptional customer experiences that drive sales and profitability.

You will balance front-of-house energy with behind-the-scenes efficiency, guiding a team of managers, visual merchandisers, and sales advisors to achieve excellence and cultivate a loyal customer base. The role requires flexible hours and strong leadership to maintain operational standards.

Qualifications

• Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform decisions and drive performance
• Business Acumen: Strong commercial awareness and understanding of KPIs, with ability to align objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams/other leaders in fast-paced retail environments, delivering high standards of service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek opportunities for development
• Excellent Communication: Clear, confident, and empathetic communicator with customers and teams, conveying direction and long-term goals
• Coaching & Development: Experienced in giving constructive feedback and supporting growth
• Adaptability & Flexibility: Responsive to shifting priorities and open to diverse perspectives when making decisions
• Operational Excellence: Strong understanding of store operations, compliance, and retail standards, with experience leading and training teams
• Flexible hours: Comfortable working evenings, weekends, and holidays

Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store's commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to exceed service and operational standards
• Managing recruitment processes and ensuring onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support career growth
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure efficiency and uphold high standards
• Fostering a positive, inclusive, and motivating work environment where people thrive

Skills

Customer-Focused

Business Acumen

Team Leadership

Eager to Learn

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

Flexible hours

Job description

Company DescriptionJob Description

As theStore Manager, you'lltake full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you'llcultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'llensure the store not only meets its goals but becomes a destination that customers love to return to.

KeyResponsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store's commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifyinghigh-potential individuals and creating tailored development plans to support their career growth
• Managing allaspectsof store operations-including compliance and visual merchandising-to ensure operational efficiency and upholdhigh standardsof excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused:Astrong customer-centric mindset, with a proventrack recordfrompastretailexperienceofleveragingcustomer feedback to inform business decisions and drive performance
• Business Acumen:Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align businessobjectiveswith evolving customer needs
• Team Leadership:Proven ability to lead teams/ other leadersin fast-paced retail environments, consistently deliveringhigh standardsof customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication:A clear, confident, and empathetic communicator,Stronginengaging with both customers and teams, while effectively conveying operational direction and articulating broaderlong terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility:Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives whenmakingdecisions andfuture plans.
• Operational Excellence:Strong understanding of store operations, compliance/securityissues,and retail standards, withexperiencein leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is aFull Time position with a contract of40 hours a week.

Compensation:

$74,841- $84,203

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits:

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organization. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.