Supervisor

COS; Los Angeles (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program (Incentive Program)

Employee Assistance Program (EAP)

Vacation/Wellness benefits

Parental Pay

Voluntary benefits

Job summary

COS in Los Angeles is seeking a Store Supervisor to lead the team and deliver exceptional customer experiences while maintaining day-to-day store operations. You will energize staff, ensure high service standards, and drive sales through strong product knowledge.

The role requires retail/hospitality experience, excellent communication, and a proactive mindset. This is a full-time local contract with competitive hourly compensation and employee benefits.

Qualifications

• Previous experience in retail/hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and an engaging store environment.
• Take responsibility for store opening and closing procedures, while supporting the management team as needed.
• Interpret sales data and collaborate with leadership to optimize store performance.
• Lead and inspire a team of sales associates to uphold exceptional service standards.
• Oversee day-to-day operations such as delivery, replenishment, and shopfloor coverage.
• Act as a brand ambassador and uphold the company’s values in every customer interaction.

Skills

Retail leadership

Customer service

Store operations

Open/Close procedures

Team motivation

Job description

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

Job Description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with a goodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Additional Information

• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation: $23.56-26.73

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere .

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.