Supervisor

H&M; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

HIP Incentive Program (Performance‑dr2

Employee Assistance Program

Vacation/Wellness benefits

Holiday and Parental Pay

Commuter Benefits

Pet Insurance

Voluntary Benefits

Job summary

H&M in the United States is seeking a dedicated Supervisor to drive an outstanding customer experience and lead a high-performing team in a dynamic store environment.

You will guide styling conversations, ensure smooth store operations, and collaborate with leadership to maximize sales while delivering authentic, personalized service.

Qualifications

• Previous experience in retail or hospitality with understanding of store operations and opening/closing procedures.
• Customer-focused and enjoy engaging with people to deliver excellent service.
• Genuine interest in products and ability to share enthusiasm with customers.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done.
• Strong communicator with ability to actively listen and understand needs.
• Open to feedback and opportunities for personal and professional development.
• Comfortable working evenings, weekends, and holidays.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and an engaging store environment.
• Take responsibility for opening and closing procedures and support the management team.
• Interpret sales data and collaborate with leadership to optimize store performance.
• Lead and inspire a team of sales associates to uphold exceptional service standards.
• Oversee daily operations including delivery, replenishment, and floor coverage for efficiency and compliance.
• Act as a brand ambassador, embodying H&M values in every customer interaction.

Skills

Retail leadership

Customer service

Store operations

Communication

Team motivation

Flexibility

Initiative

Learning mindset

Job description

Company DescriptionJob Description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company'svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with agoodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation:$23.56-$26.72

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance(enrollment)
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

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