Floor Manager

COS; New York (NY); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Staff discount

Incentive program (HIP)

Health & dental coverage

401(k)

Paid time off

Health Savings Account (HSA)

Life & disability protection

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Job summary

COS in New York seeks an experienced Floor Manager to lead customer service on the shop floor and drive store performance. You will guide a team with energy and purpose, ensuring every customer journey feels personal and aligned with the brand's standards.

You will collaborate with the Store Manager, manage onboarding and training, and step in as acting Store Manager when needed to maintain leadership and results.

Qualifications

• Experience in retail, preferably fashion, with strong store operations knowledge.
• Customer-focused and able to lead by example.
• Product passion and enthusiasm for sharing it with customers.
• Eager to learn, open to feedback and development.
• Excellent communication—clear, confident, empathetic.
• Adaptable to changing priorities and hours.
• Willing to work evenings, weekends and holidays.
• Analytical thinking with knowledge of retail KPIs.

Responsibilities

• Deliver a high level of customer service through expert styling advice and product knowledge.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding of new team members.
• Identify and nurture talent, contributing to development plans.
• Oversee daily store operations and ensure efficiency and brand standards.
• Act as a brand ambassador and deliver memorable customer experiences.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Customer focus

Product passion

Willing to learn

Communication

Adaptability

Retail operations

Flexible hours

Analytical thinking

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Time position with a contract of 32-40 hours a week.
• Apply by sending in yourCV in Englishas soon as possible, but no later than the08/03/2026

Compensation: $25.91-$29.14

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.