Supervisor

Ugly-Dumpling-4; Austin (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Ugly Dumpling in Austin, TX seeks a Restaurant Supervisor to direct daily restaurant operations in the absence of the General Manager. This full-time, in-person role emphasizes adherence to company standards, guest satisfaction, and safe, efficient service across day, evening, morning, and night shifts.

The position requires supervising hourly staff, maintaining cleanliness and food safety, and delivering exceptional customer service. Reports to the General Manager/Managing Partner.

Qualifications

• Supervisory or team leadership experience preferred.
• Customer service focus and guest relations.
• Ability to follow standard operating procedures and safety guidelines.

Responsibilities

• Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and service quality.
• Plans and optimizes crew assignments for efficient service delivery.
• Ensures food safety, cleanliness, and safe operations in dining areas and restrooms.
• Provides guidance and support to staff, resolves conflicts, and maintains a positive work environment.

Job description

Supervisors are trained to perform all of the duties of each department, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Reports to:General Manager/Managing Partner

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Essential Duties and Responsibilities:

• Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and maintaining service quality, in alignment with guidelines set by GM.
• Executes operational plans in collaboration with GM and assists in optimizing crew member assignments for efficient service delivery.
• Ensures hourly team members follow quality standards, SOPs, and food safety regulations throughout their shifts, maintaining a safe and hygienic environment for guests and staff.
• Implements procedures guided by the GM to maintain cleanliness and uphold hygiene standards in the dining area and restrooms.
• Provides on-shift guidance and support to hourly team members, aiding in decision-making, resolving conflicts, and maintaining a positive work environment during their shifts.
• Engages actively with guests, addressing inquiries, feedback, and ensuring exceptional customer service standards as directed by the GM.
• Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Leads team members and directs all daily operations of the restaurant in the absence of the General Managerincluding supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.

About Ugly Dumpling:

From a modest street snack to a statement dish representing Chinese culinary culture in the world stage, the history of Xiao Long Bao (Soup Dumplings) resembles the tale of an ugly duckling turning into a swan. At Ugly Dumpling, our commitment is to go beyond its boundaries and cultivate a new gastronomic journey, with the most authentic flavors of Chinese cuisine blended with contemporary creativity and a little extra imagination. Inspired by the bustling food streets of Shanghai and the rich history of family cookbooks of old and modern Chinese cuisine, we are dedicated to reimagining those most favored local recipes by curating new, exciting, and playful experiences for our diners today. Whether it’s at our dine-in locations or our “Grab&Dip” fast-service spots, Ugly Dumpling invites you to join us in the world of exciting authentic flavors re-imagined.

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person, must be able to commute

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.