Superintendent, Field Operations

Metropolitan Transportation Authority; New York (NY); On-site; USD 120,000 - 147,000; Full time

Job summary

Metropolitan Transportation Authority in New York seeks a Superintendent, Field Operations to manage field line operations and oversee day-to-day rapid transit performance along major subway lines. The role focuses on delivering safe, reliable service, coordinating operations, and communicating with customers and staff on a daily basis.

The incumbent will review performance metrics, identify trends, mentor staff, and respond to emergencies.

Qualifications

• High School Diploma or its educational equivalent.
• Five (5) years of professional experience.
• Two (2) years of managerial/supervisory experience.

Responsibilities

• Manages and controls operations for safe, efficient line/unit service on their tours within budget.
• Responsible for the safety, regularity, and proper dispatch of all trains and personnel involved in operation.
• Reviews and analyzes performance data, identifies trends, and institutes service improvements.
• Maintains a clean, safe workplace and promotes diversity, inclusivity, positive communication and collaboration.
• Develops subordinates and mentors employees pursuing advancement.
• Reviews work programs and staffing to support line activities and capital work.
• Monitors overtime and reviews processes to ensure efficiency.
• Responds to emergencies and major service disruptions.

Education

High School Diploma or its educational equivalent

Job description

Position Summary

The Superintendent, Field Operations will be responsible for managing field line operations related to the day-to-day performance of all rapid transit activities during their respective tours on a major subway line or corridor - in some cases, multiple lines, and multiple corridors. The selected candidate will coordinate the provision of service to achieve a positive customer experience and will work to maintain an efficient operation, ensuring high on-time performance and enhanced customer communications on a daily basis. The incumbent will be responsible for the review and analysis of unit/line-specific performance metrics. They will identify trends and institute appropriate strategies to improve performance and enhance safety. The superintendent will create an environment that encourages and drives employee engagement and will mentor and develop subordinates, preparing them for increased responsibilities and promotional opportunities. The superintendent will also respond to emergencies and major service disruptions. This position is an entry-level management position with advancement opportunities to Director and Line Superintendent.

Description

JOB INFORMATION:

Title

Superintendent, Field Operations

Authority

TA

Department

Subways

Division/Unit

Service Delivery

Location

Various

Hours

Various

Reporting Manager (if Applicable)

General Superintendent

Deadline (if Applicable)

11/28/2026

Compensation

$133,268 (UTLO Grade F)

Position Summary

The Superintendent, Field Operations will be responsible for managing field line operations related to the day-to-day performance of all rapid transit activities during their respective tours on a major subway line or corridor - in some cases, multiple lines, and multiple corridors. The selected candidate will coordinate the provision of service to achieve a positive customer experience and will work to maintain an efficient operation, ensuring high on-time performance and enhanced customer communications on a daily basis. The incumbent will be responsible for the review and analysis of unit/line-specific performance metrics. They will identify trends and institute appropriate strategies to improve performance and enhance safety. The superintendent will create an environment that encourages and drives employee engagement and will mentor and develop subordinates, preparing them for increased responsibilities and promotional opportunities. The superintendent will also respond to emergencies and major service disruptions. This position is an entry-level management position with advancement opportunities to Director and Line Superintendent.

Responsibilities

• Manages and controls functions and activities required for the safe and efficient operation of the line/unit on their respective tours within budget allocation.
• Responsible for the safety, regularity, and proper dispatch of all trains, revenue and non-revenue, required to fulfill service delivery requirements and all personnel, directly or indirectly, involved in the operation of same.
• Reviews and analyzes performance data. Identifies trends and institutes appropriate service strategies to enhance and improve performance.
• Maintains a clean and safe workplace and fosters an environment that promotes diversity, inclusivity, positive communication and collaboration.
• Develops subordinates and provides guidance and mentorship to employees seeking/poised for advancement. Investigates labor insubordination and proffers recommendations regarding appropriate remediations.
• Reviews work programs and service plans and determines appropriate staffing levels required to support line activities and capital work without causing undue strain on available resources.
• Monitors overtime and reviews processes to ensure efficiency.
• Responds to emergencies (in the capacity of the Emergency Response Officer or otherwise), disruptions in service, accidents, and other unusual conditions.
• May be delegated increased responsibilities in the absence of a Line Superintendent.

Education And Experience

• High School Diploma or its educational equivalent.
• Five (5) years of professional experience.
• Two (2) years of managerial/supervisory experience.

Desired Skills

• Knowledge of New York City Transit rules, regulations, policies, contracts, and resolutions.
• Knowledge of Service Delivery policies and procedures.
• Familiarity with line and yard physical characteristics.
• Excellent verbal and written communication skills.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary) As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $115,252 (this is subject to change) per year or if the position is designated as a policy maker. For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://