General Superintendent Support Services

Metropolitan Transportation Authority; New York (NY); On-site; USD 126,000 - 158,000; Full time

Job summary

The Metropolitan Transportation Authority seeks a General Superintendent, Support Services to lead the administrative functions of a depot, including budgeting, personnel administration, and policy analysis. This role requires directing clerical and professional staff to ensure compliance with safety, quality control, and performance standards across the depot.

Based in the Buses division, you will manage payroll distribution, attendance, and training while aligning with NYCT rules and CBAs.

Qualifications

• Bachelor's degree in Business Administration or an equivalent combination of education and experience.
• 8 years of professional experience.
• 4 years of managerial/supervisory experience.
• Strong budgeting and personnel management knowledge; excellent communication skills.

Responsibilities

• Develop and monitor all depot budget, overtime, personnel, and goal performance-related matters. Ensure that budget, personnel, and materiel resources are maintained at appropriate levels to meet both service requirements and maintenance production levels. Formulate and track Division level reporting related to Key Performance Indicators and other related metrics. Keen knowledge and enforcement of the New York City Transit Rules and Regulations, MTA All Agency Policies and Collective Bargaining Agreements.
• Manage personnel activities for all depot employees including training needs (coordination with Training Department); all other personnel and employee availability matters, including 19A medicals/19A revisits, return to work visits, Independent Medical Examiner (IME), missed medicals and random drug and alcohol testing, short-term disability, 60% sick, union release, criminal arrests and convictions, discipline, and violations. Manage Aware and Care, FMLA denial and designations, terminal leave, retirement appointments, PAR employees, sick leave control list administration and absence letters.
• Direct, supervise and train clerical and professional staff in the completion of all administrative support functions for the depot. Provide administrative support to ensure revenue service meets or exceeds quality control standards for safety, cleanliness, and reliable performance. Safeguard and document depot incidents and equipment. Manage paycheck distribution review and reconciliation.
• Direct the dissemination of information to all levels of employees in the depot, including badges, depot profile, eight-hour rule, employee passes, fuel reconciliation, depot self-audits, internal controls, open records, inventories, license monitoring, locker assignments, parking permits, petty cash, procurement card reconciliation, employee evaluations, blinds/legal requests, bulletins, directives, supplies, wheelchair usage, picks and shifting analysis. Field Operations; 19A Bus Operator Pullout surveys; Backing up surveys and emergency coverage. Supports the GST, GSSEM and AGM of Depot Operations.

Skills

Budgeting

Personnel management

Policy analysis

Communication skills

Bus transportation knowledge

Education

Baccalaureate in Business Administration

Job description

Position Summary

The General Superintendent, Support Services is responsible for the management of the administrative functions of a depot, including budget development and control; personnel administration; reporting on and analyzing depot methods and procedures and recommending productivity improvements. The General Superintendent Support Services will analyze depot operations to ensure consistency with established policies and procedures. Recommend policy/procedure changes and improvements to meet and/or maintain goals. Manage personnel activities for all depot employees, including picks, vacation liability, shifting analysis, payroll submission and distribution, problem and conflict resolution, training and professional development, medical compliance, and all other personnel and employee-related availability matters.

Description

JOB INFORMATION:

Title

General Superintendent Support Services

Authority

TA/OA/MTABUS

Department

Buses

Division/Unit

Regional Operations

Location

Various

Hours

8:00 AM – 4:00 PM

Telework (if Applicable)

Reporting Manager (if Applicable)

Deadline (if Applicable)

11/27/2026

Compensation

$126,028 - $157,535(Grade ADC007)

Position Summary

The General Superintendent, Support Services is responsible for the management of the administrative functions of a depot, including budget development and control; personnel administration; reporting on and analyzing depot methods and procedures and recommending productivity improvements. The General Superintendent Support Services will analyze depot operations to ensure consistency with established policies and procedures. Recommend policy/procedure changes and improvements to meet and/or maintain goals. Manage personnel activities for all depot employees, including picks, vacation liability, shifting analysis, payroll submission and distribution, problem and conflict resolution, training and professional development, medical compliance, and all other personnel and employee-related availability matters.

Responsibilities

• Develop and monitor all depot budget, overtime, personnel, and goal performance-related matters. Ensure that budget, personnel, and materiel resources are maintained at appropriate levels to meet both service requirements and maintenance production levels. Formulate and track Division level reporting related to Key Performance Indicators and other related metrics. Keen knowledge and enforcement of the New York City Transit Rules and Regulations, MTA All Agency Policies and Collective Bargaining Agreements.
• Manage personnel activities for all depot employees; training needs (coordination with Training Department); all other personnel and employee availability matters, including 19A medicals/19A revisits, return to work visits, Independent Medical Examiner (IME), missed medicals and random drug and alcohol testing, short-term disability, 60% sick, union release, criminal arrests and convictions, discipline, and violations. Manage Aware and Care, FMLA denial and designations, terminal leave, retirement appointments, PAR employees, sick leave control list administration and absence letters.
• Direct, supervise and train clerical and professional staff in the completion of all administrative support functions for the depot Provide administrative support to ensure revenue service meets or exceeds quality control standards for safety, cleanliness, and reliable performance. Safeguard and document depot incidents and equipment. Manage paycheck distribution review and reconciliation.
• Direct the dissemination of information to all levels of employees in the depot, including badges, depot profile, eight-hour rule, employee passes, fuel reconciliation, depot self-audits, internal controls, open records, inventories, license monitoring, locker assignments, parking permits, petty cash, procurement card reconciliation, employee evaluations, blinds/legal requests, bulletins, directives, supplies, wheelchair usage, picks and shifting analysis. Field Operations; 19A Bus Operator Pullout surveys; Backing up surveys and emergency coverage. Supports the GST, GSSEM and AGM of Depot Operations.

Education And Experience

• Baccalaureate from an accredited college in Business Administration or an equivalent combination of education and experience.
• 8 years of professional experience.
• 4 years of Managerial/Supervisory Experience.

Desired Skills

• General knowledge of the principles and techniques of budgeting, personnel management and/or information management. Strong skills in the basic managerial disciplines of planning, organizing, and controlling. Knowledge of analytical and problem-solving skills. Must possess excellent verbal, written and interpersonal communication skills. Knowledge of bus transportation.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.