Shift Leader FT

Vitality Bowls Tualatin; Tualatin (OR); On-site; USD 18,253 - 22,386; Full time

Job summary

A leading food service chain in Tualatin, Oregon is seeking a team leader who excels in providing outstanding customer service and effectively managing staff. Responsibilities include overseeing food preparation, maintaining cleanliness, and ensuring customer satisfaction. Successful candidates will possess excellent leadership skills and a thorough knowledge of nutrition and food safety. Compensation ranges from $13.25 to $16.25 per hour plus tips, in a positive work environment focused on health and wellness.

Qualifications

• Must become food certified.
• Ability to handle cash and credit cards.
• Follow health and safety requirements.
• Must be able to stand for long periods and occasionally lift heavy boxes.

Responsibilities

• Lead the team in food preparation and customer service.
• In charge of scheduling and delegating tasks.
• Maintain cleanliness in the front lobby and kitchen.
• Manage inventory and assist with training new staff.

Skills

Leadership abilities

Excellent customer service

Ability to handle a computer and POS system

Knowledge of nutrition and food preparation

Job description

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Become a "Menu Educator" and not an "Order Taker"
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Check daily petty cash and go to the bank for change if needed
• Restock the register nightly for the correct change
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean while checking on it every 15 minutes
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and dining areas
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Communicate effectively with coworkers and managers

Requirements

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities

Compensation: $13.25-16.25/hr + Tips

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls’ Standards and Expectations

Be Friendly and Fast

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and strive to minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

Know Your Stuff

• Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
• Being “fitness and nutritionally minded” will help you understand your customer
• Develop a good understanding of each ingredient’s nutritional values
• Deliver a perfect meal item every time.

The “One Team” Theme

• Work together as ONE team to deliver a great meal and provide outstanding service.
• Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
• Seek opportunities to exceed expectations.
• Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Show Pride in Your Work

• Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
• Keep the store clean, organized, and looking great with consistency.
• Operate cash register and handle all cash transactionswith careful consideration.
• Do your best and strive for excellence in everything you do.