Shift Leader Day

Vitality Bowls; Rocky River (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Job summary

Vitality Bowls in Rocky River, OH is seeking a diligent Shift Manager to lead daily operations, supervise staff, and ensure outstanding customer service during busy hours.

You will manage opening/closing duties, handle inventory, cash handling, and coordinate with the owner/management to maintain safe, clean, and friendly storefront.

The role requires leadership, dependability, and a commitment to Vitality Bowls' quality standards and guest experience.

Qualifications

• Must be food certified.
• Experience using a POS system and handling cash/credit.
• Able to stand for long periods and maintain a clean, professional appearance.
• Strong leadership and teamwork skills.

Responsibilities

• In charge of shifts and delegating tasks.
• Show exemplary knowledge and customer service.
• Deal with upset customers politely to ensure satisfaction.
• Accept deliveries.
• Monitor inventory and communicate with managers about status.
• Check daily petty cash.
• Manage break schedules.
• Attend management meetings.
• Assist with interviews, evaluations, and training.
• Maintain front lobby and outside area.
• Answer phones and take orders over the phone.
• Prep food according to proper procedures.
• Continuously and thoroughly clean the kitchen and lobby.
• Coordinate with staff to ensure timely orders.
• Communicate with managers about the schedule.
• Complete opening and closing duties.
• Handle additional tasks requested by manager.

Skills

Leadership abilities

Customer service

Tools

POS system

Job description

About Vitality Bowls

Vitality Bowls specializes in making delicious acai bowls, which are a thick blend of the acai berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant‑rich menu items include smoothies, fresh juices, soups, salads and panini. All items of the menu are made fresh and in non‑cross contamination kitchens to ensure that those with food allergies will feel safe eating at Vitality Bowls. No ingredient fillers such as ice, frozen yogurt, added sugar or artificial preservatives are used, giving the purest taste possible to each item.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule

Job Description

• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries
• Communicate with managers/owners about the status of inventory
• Check daily petty cash
• Manage the break schedule
• Attend Management Meetings
• Assist with interviews, evaluations, and training
• Memorize the training material
• Keep the front lobby and outside area clean
• Have excellent customer service
• Assist and ring up guests, answer phone calls and take orders over the phone
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Communicate with managers about the schedule
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Handle special circumstances
• Communicate effectively with coworkers and managers

Requirements

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities