Front Desk Agent

The Seagate Hotel, Golf & Beach Club, Autograph Collection; Miami, Fort Lauderdale (FL, FL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Seagate Hotel, Golf & Beach Club, Autograph Collection in Miami is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins/check-outs, reservations, inquiries, and provide attentive service that reflects our luxury hospitality.

You will organize arrivals, review group bookings, run daily reports, and support guests with directions, packages, and local information.

Qualifications

• Clear, concise, and grammatically correct communication skills in the primary language.
• Ability to understand and fulfill requests promptly and accurately.
• Outgoing, friendly, and patient demeanor, even during extended hours.
• Strong multitasking abilities with poise, accuracy, and timeliness.
• Familiarity with The Seagate Hotel's policies and procedures.
• Ability to stand for extended periods, up to 8 hours or more.
• Willingness to work long hours, weekends, nights, and holidays as necessary.
• Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.

Responsibilities

• Confirm daily sell status and review group bookings, noting special arrangements or requests.
• Organize reservations for arrivals, pre-block VIP and group bookings.
• Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
• Check guests in following credit policies and ensure the security of keys.
• Resolve guest problems promptly and efficiently.
• Handle reservations per availability and manage mail, messages, and packages.
• Maintain accurate turn-away statistics when required.
• Understand and utilize the property management system effectively.
• Run daily special request reports and distribute them.
• Process credit limit reports and cash transactions accurately.
• Handle reservation calls, inquiries, and provide necessary information.
• Process related mail such as reservation requests and correspondence.
• Provide clear directions and local area information to guests.
• Promote effective referral services with other hotels.
• Stay informed about sell status, group arrivals, special promotions, and local events.
• Understand property security and key control procedures, as well as reservation policies.
• Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
• Perform any other duties as required.

Skills

Communication skills

Customer service

Multitasking

Professionalism

Policy familiarity

Stamina

Availability for weekends/holidays

Job description

About The Job

We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotelteam. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate's commitment to luxury hospitality and excellence.

What You Do

• Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
• Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
• Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
• Check guests in following credit policies and ensure the security of keys and key cards.
• Resolve guest problems promptly and efficiently.
• Take reservations in accordance with availability and handle outbound mail, messages, and packages.
• Maintain accurate turn away statistics if required.
• Understand and utilize the property management system effectively.
• Run appropriate daily special request reports and distribute them.
• Process credit limit reports and handle cash transactions accurately.
• Handle incoming reservation calls, answer inquiries, and provide necessary information.
• Process related mail such as reservation requests and correspondence.
• Provide clear directions and local area information to guests when needed.
• Promote effective referral services with other hotels.
• Stay informed about the property's sell status, group arrivals, special promotions, and local events.
• Understand property security and key control procedures, as well as reservation policies.
• Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
• Perform any other duties as required.

What You Bring To The Table

• Clear, concise, and grammatically correct communication skills in the primary language.
• Ability to understand and fulfill requests promptly and accurately.
• Outgoing, friendly, and patient demeanor, even during extended hours.
• Strong multitasking abilities with poise, accuracy, and timeliness.
• Familiarity with The Seagate Hotel's policies and procedures.
• Ability to stand for extended periods, up to 8 hours or more.
• Willingness to work long hours, weekends, nights, and holidays as necessary.
• Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.