Sunrise Guest Experience Server

Cambria Hotel Lake Placid - Lakeside Resort

Village of Lake Placid (NY)

On-site

USD 17,000 - 28,000

Full time

14 days+

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Job summary

The Cambria Hotel Lake Placid - Lakeside Resort is seeking enthusiastic Servers to join our dining team. As a Server, you will help provide exceptional guest service by guiding guests to tables, presenting menus, and accurately taking orders while attending to dietary requests.

You will deliver orders promptly with professional service and help maintain a clean, inviting dining area. You will upsell additional items, stay informed about daily specials, and collaborate with kitchen staff and

Qualifications

Prior experience as a server or in a related customer service role is preferred.
Excellent communication and interpersonal skills for guest and colleague interactions.
Customer-oriented with a strong desire to provide outstanding service.

Responsibilities

Greet guests, guide to tables, and manage seating efficiently.
Present menus, take orders accurately, and note dietary needs or allergies.
Deliver orders promptly with proper presentation and beverage service.
Maintain clean, organized tables; clear plates, refill drinks, and address spills.
Learn menu items, daily specials, and promotions; upsell additional items to enhance guest experience.
Stay informed about hotel facilities, events, and services to assist guests.
Address guest concerns professionally and escalate unresolved issues to a supervisor.
Collaborate with kitchen staff and management to ensure smooth service flow.
Follow food safety and hygiene standards and uphold dining area cleanliness.
Process guest payments accurately and securely per hotel procedures.