Ski Rental Delivery Pro – Seasonal, Sun Valley

Ski Butlers Holdings, LLC; Sun Valley (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Alterra Mountain Company Employee

Pass Unlimited access to Alterra-owned

Discounts on industry brands

Ski equipment discounts

401K benefit and match

Apex-MEC plan for seasonal employees

Job summary

Ski Butlers, a part of Alterra Mountain Company, is seeking Ski Technicians for delivery and on-mountain support in Sun Valley, Idaho. This winter seasonal role offers full- and part-time opportunities, with pay at $18/hour plus generous tips.

Expect weekend and holiday work; no previous experience is required as training and on-site guidance are provided to ensure exceptional guest service and safe equipment handling during deliveries and pickups at guests’ accommodations.

Qualifications

• No previous experience required.
• Weekend and holiday work required.

Responsibilities

• Completing the entire Cycle of Service for scheduled and reactive ski/snowboard rentals.
• Packing rental orders in advance of equipment delivery.
• Delivering rental equipment to guests’ accommodation and providing a highly personalized fitting experience.
• On-Mountain Support for guests requesting equipment changes.
• Picking Up equipment from guests’ accommodation at the end of their rental period.
• Equipment is brought back to the shop, sanitized, tuned, and re-stocked for their next use.
• Meet or exceed Brand Standards while focusing on our three Key Customer Requirements: KCR #1: On Time – Arriving within 5 minutes of the agreed upon time KCR #2: Communication – Setting clear expectations around the entire scope of service KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Maintaining a clean and organized workspace including delivery vehicles.
• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Setting up the next shift and future team members for success

Job description

Ski Butlers, a part of Alterra Mountain Company, is seeking Ski Technicians for delivery and on-mountain support in Sun Valley, Idaho. This winter seasonal role offers full- and part-time opportunities, with pay at $18/hour plus generous tips.

Expect weekend and holiday work; no previous experience is required as training and on-site guidance are provided to ensure exceptional guest service and safe equipment handling during deliveries and pickups at guests’ accommodations.