SUN Bucks Support Advisor Lead / State Prog Admin Prin

State of Minnesota; Saint Paul (MN); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The State of Minnesota is seeking a Principal State Program Administrator to lead SUN Bucks Support Advisor efforts, coordinating statewide administration of SUN Bucks through MAXIS, MMIS, CHA, and related MNIT systems. The role requires advanced technical expertise, policy interpretation, and cross‑agency collaboration.

The Lead Worker will guide workflow, deliver training, assure quality, and manage complex cases, with travel up to 5% and duties performed in a day shift, Monday–Friday in Saint

Qualifications

• Three (3) years of experience in performing program administration, eligibility determination, or case management work in public assistance programs such as SNAP, MFIP, or SUN Bucks.
• Experience interpreting and applying laws, rules, or policies to complex situations.
• Experience providing technical assistance or guidance to staff, customers, or partners; developing and delivering training using adult learning strategies.

Responsibilities

• Lead Worker Guidance and Workflow Coordination including: developing and providing help desk services for the SUN Bucks system by performing complex analysis of user or system problems.
• Developing and refining business processes.
• Training, Onboarding & Technical Assistance
• Quality Assurance & Compliance Oversight
• Policy Interpretation & Expert Technical Support including developing and maintaining manuals for SUN Bucks
• Escalation & Complex Case Resolution
• Communication, Liaison & Program Analysis

Skills

Program administration

Eligibility determination

Case management

Training development

Tools

MAXIS

MMIS

CHA

CRM systems

Job description

Job Class: State Program Administrator Principal

• Telework Eligible: Yes

Working Title: SUN Bucks Support Advisor Lead / State Prog Admin Prin

Job Class: State Program Administrator Principal

Agency: Children Youth & Families Dept

• Job ID: 98090
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/7/2026 date. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
• Date Posted: 10/30/2026
• Closing Date: 11/7/2026
• Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office MAPE
• Division/Unit: DCY - Central Office / SEBT Support Team
• Work Shift: Day Shift
• Work Hours: 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 5%
• Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,477 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*Telework (Within Minnesota or neighboring states) and flexible hours options are available.)

• This position will work to support the SUN Bucks Contact Center and has been granted an exemption from the agency's requirement to work in the office 50% of the time. Telework is at the discretion of the employer.
• Statewide travel is possible 5 percentage of the time.

This position exists to function as the Lead Worker for the SUN Bucks Support Advisor team, supporting statewide administration of the SUN Bucks program delivered and coordinated through the Data Warehouse, Customer Help Application (CHA), MAXIS, Medicaid Management Information System (MMIS) and other MNIT supported systems. Under administrative direction, this position provides advanced technical expertise, coordinates workflow, designs and delivers training, performs quality assurance, and interprets policy to ensure accurate and consistent service delivery.

Responsibilities include

• Lead Worker Guidance and Workflow Coordination including:
  • Developing and providing help desk services for the SUN Bucks system by performing complex analysis of user or system problems and communicate outcomes to SUN Bucks call center staff, MDE and MNIT
  • Developing and refining business processes
• Training, Onboarding & Technical Assistance
• Quality Assurance & Compliance Oversight
• Policy Interpretation & Expert Technical Support
  • Developing and maintaining clear policy and system manuals for SUN Bucks
• Escalation & Complex Case Resolution
• Communication, Liaison & Program Analysis

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

Three (3) years of experience in performing program administration, eligibility determination, or case management work in public assistance programs such as Supplemental Nutrition Assistance Program (SNAP), Minnesota Family Investment Program (MFIP), or SUN Bucks. Experience must demonstrate the following:

• Interpreting and applying laws, rules, or policies to complex situations
• Providing technical assistance or guidance to staff, customers, or partners
• Developing and delivering training using adult learning strategies, multi modal training formats, or e learning tools

Preferred Qualifications

• At least one year of experience specifically working with SUN Bucks.
• Experience using state eligibility systems such as MAXIS, MMIS or CHA.
• Experience using Customer Relationship Management software such as Microsoft Dynamics 365 or similar.
• Experience serving in a lead worker role, acting as a subject matter expert, or coordinating team workflow.
• Experience representing a program in meetings, workgroups, or appeals settings.
• Experience drafting or maintaining policies, procedures manuals, or technical documentation.

Additional Requirements

It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

• Reference check
• Criminal Background check
• Fingerprinting check (MNJIS/CJIS)
• Driver’s License Check
• Personnel File Review: all current and former public sector employees
• Additional assessment may be required during the interview process

About Children Youth & Families Dept

Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs and practices.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support to help you reach your career goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.