Summit Pass Lodge Lead

Timberline Lodge; Oregon; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employment stability

Uniforms provided

Job summary

Timberline Lodge seeks an experienced supervisor to coordinate Summit Pass Lodge operations and lead a professional team. You will manage daily activities, scheduling, and safety programs, ensuring quality control for food, beverages and service standards.

You will oversee purchasing, inventory, and staff performance while maintaining excellent guest relations and adherence to OLCC, food handler permits, and company policies.

Qualifications

• Must have service oriented personality.
• Must be detail oriented with ability to set and meet high customer service standards.
• Must use proper etiquette while conversing with guests and employees.
• Must have detailed knowledge of Summit Pass products, services and RLK & Company operations.
• Must be proficient in up-selling products and services.
• Know and follow all proper service procedures and company procedures.
• Must have valid OLCC and Oregon Food Handlers permits.

Responsibilities

• Maintain professional level of Summit Pass Lodge employees in coordination with the Summit Ski Area Manager.
• Oversee daily operations and administrative duties for Summit Pass.
• Assist with scheduling based on forecasted business levels.
• Ensure proper handling of food and beverage to maintain profitability and control.
• Ensure staff have required permits and serve responsibly.
• Lead shifts as line cook when needed and prepare department items.
• Maintain sanitation standards and safety as described by Health Department.
• Communicate effectively with staff and manager.
• Promote high quality across product and service standards.
• Oversee purchasing and inventory for food, beer, wine, liquor and supplies.
• Ensure staff grooming, uniforms, and punctual attendance.
• Oversee RLK health & safety program participation and hazardous reporting.
• Exercise stewardship of facilities; reduce, reuse, recycle when possible.

Job description

Description

Maintain professional level of Summit Pass Lodge employees in coordination with the Summit Ski Area Manager. Oversee some of the daily, administrative and operational aspects of Summit Pass Lodge. Train and work as needed with Summit Pass Lodge Line Cooks, ensuring quality control, and health & safety measures are taken. Ensure Summit Pass Lodge employees maintain clean work stations.

Requirements

• Oversee some aspects of daily operations and administrative duties for Summit Pass.
• Assist Summit Ski Area Manager to ensure proper scheduling based on anticipated business levels, using available forecasting tools.
• Develop and maintain working systems for proper handling of food, liquor, beer and wine in order to ensure profitability and a high degree of control.
• Ensure Summit Pass employees providing food and/or alcohol service have current OLCC and/or food handlers service permits and are serving food and alcohol responsibly.
• Work shifts as a line cook, as necessary, including but not limited to preparation of all departmental items.
• Evaluate standards of staff performance with Summit Ski Area Manager.
• Ensure sanitation standards regarding food, personnel and workplace are met as described by Health Department are followed.
• Ensure efficient and effective communication with staff and manager.
• Advance and set new standards of quality control in both product and service.
• Assist in corrective action procedures.
• Display a high level of leadership and professionalism in all aspects of work.
• Ensure staffs are properly groomed, in proper uniform and report to work on a timely basis.
• Promote a good working rapport in a non-adversary manner among staff members and other company personnel.
• Oversee purchasing and acquisition of food, beer, wine, liquor and supplies required for projected daily operational needs.
• Ensure inventory is accounted for, rotated properly, and documented.
• Ability to work all scheduled and/or unscheduled shifts as necessary, with or without reasonable accommodation due to business requirements.
• Responsible for security of all products.
• Assist in all Summit Ski Area operations as directed by the Summit Ski Area Manger.
• Other duties as assigned by Timberline management.
• Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Exercise sound judgment and awareness regarding language, behavior, dress and grooming.
• Be familiar with Timberline Lodge and Ski Area information and communication network.
• Regular and reliable attendance.

QUALIFICATIONS:

• Must have service oriented personality.
• Must be detail oriented with ability to set and meet high customer service standards.
• Must use proper etiquette while conversing with guests and employees.
• Must have detailed knowledge of products and services offered in Summit Pass as well as all other operations of RLK and Company.
• Must be proficient in up-selling products and services.
• Know and follow all proper service procedures.
• Know and follow all proper company procedures.
• Must have valid OLCC and Oregon Food Handlers permit.

PHYSICAL REQUIREMENTS:

• Must be able to lift 50 lbs.
• Must be flexible and capable of bending, twisting and kneeling.
• Must be able to work on feet, stand and walk for up to 8 hours at a time.
• Must be able to work outside in extreme weather conditions.
• Must be able to work in snow, icy, uneven and slippery conditions.

PERSONAL ATTRIBUTES/KEYS TO SUCCESS:

• Leads by example.
• Enjoys challenges.
• Supportive/Nurturing.
• Does not get frustrated easily.
• Works well under pressure.
• Driven to succeed.
• Always has a plan.
• Excellent judgment.
• Reasoning skills.
• Open to change.
• Fair and Honest.
• Does not take company matters personally.
• Is satisfied in knowing you did the best you could.
• Team player.
• Highly Motivated.
• Problem solver.
• Excellent communication skills.