Rental & Repair Shop Assistant Manager

Timberline Lodge; Oregon; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Timberline Lodge is seeking a dedicated Rental & Repair Shop Manager to oversee daily operations, staff scheduling, and guest interactions. You will ensure a professional shop appearance and a courteous experience for all guests, while coordinating with the Rental Manager and other departments.

The role requires strong leadership, service orientation, and the ability to resolve guest concerns. High energy, attention to detail, and adherence to Timberline policies are essential for success.

Qualifications

• Must be service oriented and guest-focused.
• Must maintain professional etiquette with guests.
• Must be proficient in up-selling products and services.
• Must follow all service procedures and maintain professionalism.

Responsibilities

• Manage daily operations of Rental shops.
• Interview and hire Rental staff.
• Maintain accurate employee records.
• Ensure staff are trained in cash handling, selling techniques, rental fitting, safety and policies.
• Manage labor and scheduling in Paylocity.
• Coordinate with IT & Software Specialist in absence of Rental Manager.
• Oversee Lost and Found procedures and incidents.
• Ensure professional image and guest experience at all times.
• Stay current with industry trends and techniques.
• Collaborate with Ski & Ride School and Groups.

Skills

Customer service

Detail oriented

Communication skills

Leadership

Conflict resolution

Problem solving

Team player

Motivated

Planning

Judgment

Tools

Siriusware

Paylocity

MS Word

Scheduling software

Database programs

Job description

Description

Responsible for day to day management of Rental & Repair Shop. Work closely with Rental & Repair Manager to ensure a professional appearance of the Rental Shop, and an efficient and courteous experience for all guests.

Requirements

• Manage daily operations of Rental shops.
• Interview and hire Rental staff.
• Complete and maintain accurate employee records.
• Ensure employees are fully trained in cash handling, selling techniques, rental fitting and set up, safety and compliance with Timberline operational policies.
• Manage daily labor control.
• Manage time clock and employee scheduling in Paylocity.
• In season/year function testing.
• Handle all customer complaints not resolved to the guest’s satisfaction by staff members.
• Operational understanding of Siriusware, as it relates to rental operations (i.e. inventory creation, Self-Entry, SalesEZ, Tech Station, RptMgr, and SysMgr).
• Ability to troubleshoot Siriusware issues, and co-ordinate with IT & Software Specialist in absence of Rental Manager.
• Ensure Lost and Found procedures are followed.
• Work in conjunction with Mountain Department regarding lost guest incidents.
• Oversee record retention and destruction.
• Oversee post accident equipment testing.
• Remain current with industry trends and techniques.
• Coordination with Ski & Ride School and Groups.
• Compliance with company purchasing requirements.
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Present a professional, quality image at all times.
• Exercise sound judgment and awareness regarding language, behavior, and dress and grooming.
• Regular and reliable attendance.

QUALIFICATIONS:

• Must be service oriented.
• Must be detail oriented with ability to set and meet high customer service standards.
• Must be able to maintain proper etiquette while conversing with guests.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must maintain professionalism in words and actions.
• Must have thorough working knowledge of Rental and Repair Shop and its operation.
• Must have excellent organizational and time management skills.
• Must have strong leadership and motivational skills.
• Must have strong conflict resolution skills.
• Must have excellent computer skills including but not limited to Word, scheduling and data base programs.

PHYSICAL REQUIREMENTS:

• Must be able to lift 50 lbs.
• Must be able to sit at a desk for 2-10 hours a day.
• Must be able to stand for 2-10 hours a day.
• Must have ability to work in a high energy, high demand environment for an entire shift.

PERSONAL ATTRIBUTES/KEYS TO SUCCESS:

• Leads by example.
• Enjoys challenges.
• Supportive/Nurturing.
• Does not get frustrated easily.
• Works well under pressure.
• Driven to succeed.
• Always has a plan.
• Excellent judgment.
• Reasoning skills.
• Open to change.
• Fair and Honest.
• Does not take company matters personally.
• Is satisfied in knowing you did the best you could.
• Team player.
• Highly Motivated.
• Problem solver.
• Excellent communication skills.