Summer IT Workstation Support Intern: Hands-on Tech

njm; Trenton (NJ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Lunch & Leadership talks

Executive exposure

Intern Project presentation

Seminars for IT skills

Headshots for personal brand

Intern social events

Volunteer activities

Job summary

NJM's Summer Intern Program offers hands-on IT experience in workstation support at our West Trenton, NJ office. You will troubleshoot Windows, manage endpoints, and collaborate with the IT team on real projects while developing professional skills.

As a Sophomore or Junior pursuing a Bachelor's degree, you will participate in seminars, gain exposure to leadership, and contribute to ongoing IT initiatives with mentors, building a strong foundation for a career in enterprise IT.

Qualifications

• Current Sophomore or Junior pursuing their Bachelor's Degree.
• Hands-on experience with Microsoft Windows support.
• General knowledge and experience with Microsoft SCCM.
• Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools.
• Hands-on experience with Microsoft Office products.
• General knowledge of active directory and group policy.
• Experience with Dell Optiplex desktop line.
• Experience with IBM/Lenovo hardware line.
• Cumulative GPA 3.0 or greater.
• Commutable to our West Trenton, New Jersey office.

Responsibilities

• Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner.
• Utilize in-house and Internet resources when researching solutions for job related issues.
• Keep current in technology and continuously expand knowledge through training and review of industry literature.
• Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades.
• Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned.
• Support Server and Network groups with regard to issues involving multiple workstations.
• Additionally, support all other IT disciplines as needed with regard to workstation issues.
• Address assigned work as defined in current call tracking tool.
• Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery.
• Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware.
• Resolve workstation problems with respect to their interaction locally and their participation on the NJM network.
• For hardware problems, initiate troubleshooting steps to resolve.
• If outside service is required, determine responsible vendor and take appropriate action.
• Provide support and advice to end-users in relation to PC software and hardware.
• Continuous Improvement efforts through Documenting Events & Procedures - Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers.
• Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets.
• Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers.
• Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket.
• Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued.

Skills

Windows support

Active Directory

Group Policy

Troubleshooting

End-user support

Education

Pursuing Bachelor’s Degree (Sophomore/Junior)

Tools

SCCM

Ivanti

Adobe

iOS

Microsoft Office

Job description

NJM's Summer Intern Program offers hands-on IT experience in workstation support at our West Trenton, NJ office. You will troubleshoot Windows, manage endpoints, and collaborate with the IT team on real projects while developing professional skills.

As a Sophomore or Junior pursuing a Bachelor's degree, you will participate in seminars, gain exposure to leadership, and contribute to ongoing IT initiatives with mentors, building a strong foundation for a career in enterprise IT.