Summer Internship: Homeowner Advocate & Regulatory Analytics

NewRez LLC; Coppell (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Newrez LLC in Coppell, TX is seeking a Homeowner Advocate – Regulatory Resolution Intern to dive into the day-to-day work of the Homeowner Advocacy team, analyze complaints, identify trends, and partner with business teams to improve processes and the customer experience.

You will review regulatory portals, log cases, and assist with research and reporting, while gaining exposure to company policies, training opportunities, and a path toward a rewarding career in housing finance.

Qualifications

• Pursuing a four-year degree with graduation between Fall 2027 and Spring 2028.
• Strong written and verbal communication skills.
• Ability to analyze data and identify trends.
• Collaborative team player with attention to detail.

Responsibilities

• Review, categorize, and log regulatory complaints.
• Analyze complaint data to identify trends and risks.
• Assist with research and reporting on customer complaints.
• Document processes and suggest improvements.

Skills

Time management

Written & verbal comms

Quantitative analysis

Excel

Tableau

Adaptability

Entrepreneurial mindset

Education

Pursuing four-year degree

Tools

Excel

Tableau

Job description

Newrez LLC in Coppell, TX is seeking a Homeowner Advocate – Regulatory Resolution Intern to dive into the day-to-day work of the Homeowner Advocacy team, analyze complaints, identify trends, and partner with business teams to improve processes and the customer experience.

You will review regulatory portals, log cases, and assist with research and reporting, while gaining exposure to company policies, training opportunities, and a path toward a rewarding career in housing finance.