2027 Summer Internship – Homeowner Advocate - Regulatory Resolution

NewRez LLC; Coppell (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Newrez LLC in Coppell, TX is seeking a Homeowner Advocate – Regulatory Resolution Intern to dive into the day-to-day work of the Homeowner Advocacy team, analyze complaints, identify trends, and partner with business teams to improve processes and the customer experience.

You will review regulatory portals, log cases, and assist with research and reporting, while gaining exposure to company policies, training opportunities, and a path toward a rewarding career in housing finance.

Qualifications

• Pursuing a four-year degree with graduation between Fall 2027 and Spring 2028.
• Strong written and verbal communication skills.
• Ability to analyze data and identify trends.
• Collaborative team player with attention to detail.

Responsibilities

• Review, categorize, and log regulatory complaints.
• Analyze complaint data to identify trends and risks.
• Assist with research and reporting on customer complaints.
• Document processes and suggest improvements.

Skills

Time management

Written & verbal comms

Quantitative analysis

Excel

Tableau

Adaptability

Entrepreneurial mindset

Education

Pursuing four-year degree

Tools

Excel

Tableau

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive -and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

FAST TRACK, Future Achievers Shaping Tomorrow Through Real-world Applied Career Knowledge, our summer internship program is 10 weeks long. The program provides rising seniors the opportunity for professional development by building relationships, gaining corporate experience, learning about our industry, and preparing students with the experience needed to have a rewarding career at our organization. The ideal candidate can see the big picture in any situation, has an entrepreneurial and process improvement mindset and can handle any situation with composure and empathy. We’re looking for assertive, well-spoken, and compassionate students who are dependable, service-minded, and results-oriented.

The Homeowner Advocate – Regulatory Resolution Intern will fully immerse in the day-to-day activities of our Homeowner Advocacy team who serves as the voice of the homeowner within the organization by analyzing complaints, identifying trends, and partnering with business teams to improves processes, policies and overall customer experience.

Primary Responsibilities

• Review, categorize, and log regulatory complaints received through various agency portals.
• Analyze complaint data to identify trends, recurring customer concerns, and emerging risks.
• Assist with research and reporting related to customer complaints and regulatory inquiries.
• Assist with research and reporting related to customer complaints and regulatory inquiries.
• document business processes and recommend opportunities to improve efficiency and accuracy.
• Research and propose best practices, innovative approaches, notable programs of industry peers, etc.
• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience
• Performs business analyses and provides recommendations to leadership for business and process changes
• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices
• Observes experienced team members to acquire knowledge of methods, procedures, and standards required for performance of departmental duties
• Will be required to attend company sponsored training classes, activities, and events
• Build relationships with employees and colleagues

Education and Experience Requirements

Currently pursuing a four-year college degree with a scheduled graduation date between Fall 2027 and Spring of 2028.

Knowledge, Skill and Ability Requirements

• Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines
• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.
• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.
• Excellent written and verbal communication skills
• Proficiency in quantitative analysis
• Ability to adapt
• Willingness to learn
• An entrepreneurial business mindset
• Strong business communication skills with an ability to work well in a collaborative environment
• Strong attention to detail and an ability to multi-task and work well individually
• Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, etc.)

Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities. Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F-1 students on OPT or STEM OPT.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Different makes us better.

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The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans.

In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.