Summer 2027 Internship - Workers Compensation Claims

West Bend Insurance Company; West Bend (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

West Bend Insurance Company is offering a Worker’s Compensation intern position in West Bend, WI. The role focuses on reviewing low severity claims, verifying coverage, and documenting medical information for losses. You will maintain diary-based file monitoring, handle inquiries, and uphold strong customer service.

The internship emphasizes learning through mentorship, education, leadership development, and inclusion, with in-office collaboration and growth opportunities.

Qualifications

• Pursuing a bachelor's degree in business, communications or insurance related field.
• Strong interpersonal and problem-solving abilities.
• Excellent oral and written communication skills.

Responsibilities

• Review and analyze low severity workers’ compensation claims.
• Research and verify coverage.
• Review and document medical documents for workers’ compensation losses.
• Monitor file activity with a diary system.
• Review and process written and phone inquiries.
• Ensure proper reserving and maintain high level of customer service.

Skills

Interpersonal skills

Problem-solving

Excellent communication

Fast-paced environment

Education

Bachelor's degree in business, communications or insurance related field

Tools

Microsoft Office Suite

Computer programs

Job description

Recognized as a Milwaukee Journal Sentinel Top Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Award-Winning Internship Program

We’re proud to be named to the RISE Professionals Elite 50 Internships List , a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more.

Job Summary

As a worker’s compensation intern, you will review and analyze low severity injury claims, research and verify coverage, review and document medical documents for workers’ compensation losses. Other responsibilities include monitoring file activity with a diary system, reviewing and processing written and phone inquiries, ensuring proper reserving and maintaining a high level of customer service.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities are available for this position at this time.

Responsibilities & Qualifications

• Currently pursuing a bachelor's degree in business, communications or insurance related field
• Interpersonal skills
• Effective problem-solving skills
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment
• Proficient in the use of Microsoft Office Suite
• Able to comprehend and utilize various computer programs

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.