Summer 2027 Internship - Customer Experience

West Bend Insurance Company; West Bend (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

On-site fitness center

Cafeteria and coffee options

Disc golf course

Walking and hiking trails

Golf simulator

Collaborative workspaces

Job summary

West Bend Insurance Company in West Bend, WI is seeking a Customer Experience Intern to join the Customer Experience team. You will analyze customer feedback, policy data, and digital metrics to transform data into actionable insights and support VoC reporting and journey measurements.

You'll gain hands-on experience with Power BI, Databricks, Google Analytics, and survey platforms while collaborating with business partners to improve policyholder and agent experiences.

Qualifications

• Current college student pursuing a bachelor's degree in Business, Data Analytics, Marketing, Mathematics, Information Management, Economics, Statistics, or a related field.
• Interest in customer experience, business intelligence, analytics, or research.
• Strong analytical and problem-solving skills.
• Ability to interpret data and communicate findings clearly.
• Effective written and verbal communication skills.
• Strong organization skills and attention to detail.
• Curiosity, initiative, and a desire to learn new tools and technologies.

Responsibilities

• Analyze customer feedback data, policy data, and digital experience metrics to identify opportunities for improvement.
• Support Voice of Customer (VoC) reporting and surface insights from surveys and feedback.
• Measure customer journeys and evaluate experiences of policyholders and agency partners.
• Assist with customer experience initiatives to improve satisfaction and loyalty.
• Help manage dashboards, visualizations, and reports turning data into business recommendations.
• Monitor trends and identify emerging pain points and opportunities.
• Support development of customer personas and journey maps.
• Collaborate with partners to bring a customer-focused perspective.

Skills

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Education

Undergraduate student (Bachelors degree)

Tools

Power BI

Databricks

Google Analytics

SQL

Job description

Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Award-Winning Internship ProgramWe’re proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.

Job Summary

The Customer Experience Intern supports West Bend's Customer Experience team by analyzing customer feedback, policy data, and digital experience insights to help improve policyholder and agent experiences. This role assists with Voice of Customer (VoC) reporting, customer journey measurement, customer experience initiatives, and data storytelling. The intern will gain hands-on experience using survey platforms, Power BI, Databricks, and Google Analytics to identify trends, uncover opportunities, and transform data into actionable insights that support customer-focused business decisions.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Responsibilities & Qualifications

Customer Experience Intern

Turn Customer Feedback into Meaningful Business Insights

At West Bend Insurance, customer experience is more than a department. It's a commitment to understanding our policyholders and agency partners and continuously improving every interaction they have with us.

As a Customer Experience Intern, you'll help uncover what customers are saying, how they're engaging with us digitally, and where we can create better experiences. You'll work directly with customer feedback, policy data, and digital experience insights to identify trends, measure customer journeys, and support strategic initiatives that influence business decisions across the organization.

This is an excellent opportunity for students interested in analytics, business intelligence, customer research, customer experience, or data storytelling.

What You'll Do

You'll partner with our Customer Experience team to:

• Analyze customer feedback data, policy data, and digital experience metrics to identify opportunities for improvement
• Support Voice of Customer (VoC) reporting and help surface meaningful insights from customer surveys and feedback channels
• Measure customer journeys and help evaluate the experiences of policyholders and agency partners across key touchpoints
• Assist with customer experience initiatives designed to improve satisfaction, loyalty, and ease of doing business with West Bend
• Assist in managing dashboards, visualizations, and reports that transform complex data into actionable business recommendations
• Monitor customer experience trends and help identify emerging pain points and opportunities
• Support the development and maintenance of customer personas and journey maps
• Collaborate with business partners across the organization to bring a customer-focused perspective to decisions and projects

Tools & Technology You'll Learn

This internship offers hands-on experience with industry-leading platforms and tools, including:

• Power BI
• Databricks
• Google Analytics
• Customer survey and Voice of Customer platforms
• Customer journey mapping and experience measurement tools

You'll learn how organizations use data, technology, and customer insights together to drive meaningful improvements in the customer experience.

What We're Looking For

• Current college student pursuing a bachelor's degree in Business, Data Analytics, Marketing, Mathematics, Information Management, Economics, Statistics, or a related field
• Interest in customer experience, business intelligence, analytics, or research
• Strong analytical and problem-solving skills
• Ability to interpret data and communicate findings in a clear and meaningful way
• Effective written and verbal communication skills
• Strong organization skills and attention to detail
• Curiosity, initiative, and a desire to learn new tools and technologies

Experience with Power BI, Google Analytics, SQL, survey platforms, or data visualization tools is helpful but not required.

Why West Bend?

As a Customer Experience Intern, you won't spend your summer observing from the sidelines. You'll work with real business data, contribute to meaningful projects, and gain exposure to how customer insights drive decisions across the company.

You'll also enjoy everything our award-winning campus has to offer, including:

• On-site fitness center
• Cafeteria and coffee options
• Disc golf course
• Walking and hiking trails
• Golf simulator
• Collaborative workspaces and opportunities to connect with leaders throughout the organization

If you're passionate about understanding customer behavior, uncovering insights through data, and helping organizations create exceptional experiences, we'd love to hear from you.

Salary Statement

The hourly pay for this position is $21.00.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.