Suite Attendant

ASM Global Group; Stockton (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Legends Global Stockton Complex is seeking a Suite Attendant to service suites during events, ensuring guest satisfaction and smooth food/beverage operations. You will assist in inventory, maintain sanitation, and support supervisors to deliver a premium guest experience.

The role requires 21+ years old, adherence to safety procedures, and availability for nights, weekends, and holidays as events occur.

Qualifications

• Must have good customer service skills and the ability to develop and enhance guest loyalty.
• Must follow all Legends Global policies and procedures.
• Must be present for all major events at the Arena Education and/or Experience.
• Must be 21 years or older.

Responsibilities

• Serve food and beverage to guests in a cordial, efficient, and professional manner.
• Maintain presentation and proper temperature of served items.
• Assist in inventories of food, beverage, equipment, china, glass and silverware.
• Ensure suites are clean, organized, and secure during and after events.

Skills

Customer service

Guest interaction

Team collaboration

Attention to detail

Education

Minimum one-year Banquet Server experience

Job description

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Suite Attendant for Legends Global Stockton Complex. Responsible for working in the Suites for the facility.

Essential Duties and Responsibilities

Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverage, answering guest questions, etc. in a cordial, efficient and professional manner. Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature. Assist in food, beverage, equipment, china, glass and silverware inventories on a predetermined basis. Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments). Enforce all sanitation procedures including safety guidelines and OSHA requirements. Organizing equipment for an event as well as cleaning, maintaining, and looking after equipment during and after functions. Make sure all storerooms are clean, organized and secure.

Immediate communication of special requests, guest problems or concerns to Food & Beverage Manager. Follow all designated opening and closing procedures to ensure areas are secure and energy efficient. Follows all rules and regulations which apply to the food and beverage operations and to Legends Global Food and Beverage Division. Ensure the proper handling and cleaning of all equipment, china, glass and silver. Perform any reasonable requests assigned by management for the arenas staffing and performance needs.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• Verify and set-up all pre-game/event orders
• Identify suite host and properly introduce yourself
• Take and place game day food and beverage orders-Set-up and check on game day food and beverage orders and serve guests until the end of the event-Replenish food, beverages, condiments and utensils as needed
• Maintain standard of orderliness and cleanliness of suite throughout the event
• Obtain signatures from the host on charges in a timely manner
• Clear all items from the suite and clean all surfaces and chafing dishes in suite-Reset suite for next function, complete closing functions-Check out with supervisor or manager

Qualifications

• Must have good customer service skills and the ability to develop and enhance guest loyalty
• Must follow all Legends Global policies and procedures
• Must be present for all major events at the Arena Education and/or Experience
• Must be 21 years or older.

Education and/or Experience

Minimum one-year formal experience as Banquet Server for a conference center banquet facility, arena, full-service hotel or restaurant operation.

Skills and Abilities

• Excellent guest service skills: ability to adhere to Universal Service Standards-Ability to complete required pre-employment sanitation and alcohol service training-Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation and safety issues-Strong verbal and written communication skills - ability to communicate with staff, plan ahead and to prepare event plans simultaneously-Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment

Computer Skills

Computer skills are not required.

Other Qualifications

• Must be able to work flexible hours, nights, weekends and holidays.
• Must be able to obtain a Food Handler's Permit upon hire.
• Attend all Legends Global Alcohol and Policy Training Classes

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Compensation

The hourly rate for this position is $17.00

Note

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmat