Suite Attendant

ASM Global-SMG; United States; On-site; USD 18,752 - 26,708; Part time

Job summary

A leading event management company in the United States is seeking a Suite Attendant. The role focuses on ensuring guest satisfaction by serving food and beverages, maintaining cleanliness, and providing excellent customer service during events. Must be able to work flexible hours, including nights and weekends. The pay rate is $16.50 per hour.

Qualifications

• Must have good customer service skills to enhance guest loyalty.
• Must be present for all major events at the Arena.
• Ability to adhere to Universal Service Standards.

Responsibilities

• Maintain commitment to customer service and guest satisfaction.
• Serve food and beverage while ensuring proper presentation.
• Organize equipment for events and maintain cleanliness.

Skills

Customer service skills

Communication skills

Ability to work in a fast-paced environment

Education

Minimum one-year formal experience as Banquet Server

Job description

for “essential” or “functional” purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);

for “analytics” purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and

for “retargeting” or similar advertising or commercial purposes, such as:

The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.

ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Suite Attendant for Adventist Health Arena. Responsible for working in the Suites for the facility.

Essential Duties and Responsibilities

Maintain a commitment to customer service and guest satisfaction. Perform all guest contact activities such as serving food and beverage, answering guest questions, etc. in a cordial, efficient and professional manner. Ensure that the food and beverage is served while maintaining a consistent presentation and proper temperature. Assist in food, beverage, equipment, China, glass and silverware inventories on a predetermined basis. Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (including other departments). Enforce all sanitation procedures including safety guidelines and OSHA requirements. Organizing equipment for an event as well as cleaning, maintaining, and looking after equipment during and after functions. Make sure all storerooms are clean, organized and secured.

Immediate communication of special requests, guest problems or concerns to, Suite Supervisor. Follow all designated opening and closing procedures to ensure areas are secure and energy efficient. Follows all rules and regulations which apply to the food and beverage operations and to ASM GLOBAL Food and Beverage Division. Ensure the proper handling and cleaning of all equipment, China, glass and silver. Perform any reasonable requests assigned by management for the arenas staffing and performance needs.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verify and set-up all pre-game/event orders
• Identify suite host and properly introduce yourself
• Take and place game day food and beverage orders-Set-up and check on game day food and beverage orders and serve guests until the end of the event-Replenish food, beverages, condiments and utensils as needed
• Maintain standard of orderliness and cleanliness of suite throughout the event
• Obtain signatures from the host on charges in a timely manner
• Clear all items from the suite and clean all surfaces and chafing dishes in suite-Reset suite for next function, complete closing functions-Check out with supervisor or manager Qualifications
• Must have good customer service skills and the ability to develop and enhance guest loyalty
• Must follow all ASM GLOBAL-SAVOR policies and procedures
• Must be present for all major events at the Arena Education and/or Experience
• Must be 21 years or older.

Education and/or Experience

• Minimum one-year formal experience as Banquet Server for a conference center banquet facility, arena, full service hotel or restaurant operation.

Skills and Abilities

Excellent guest service skills: ability to adhere to Universal Service Standards-Ability to complete required pre-employment sanitation and alcohol service training-Knowledgeable in operating food service equipment, basic food preparatory techniques, sanitation and safety issues-Strong verbal and written communication skills - ability to communicate with staff, plan ahead and to prepare event plans simultaneously-Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment

Computer Skills

Computer skills are not required.

Other Qualifications

• Must be able to work flexible hours, nights, weekends and holidays.
• Must be able to obtain a Food Handler's Permit upon hire.
• Attend all ASM GLOBAL Alcohol and Policy Training Classes

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Compensation

The pay rate for this position is $16.50

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Apply at:

Applicants that need reasonable accommodations to complete the application process may contact 209.373.1400.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.