SUITE ATTENDANT

Compass Group USA; Kansas City (MO); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy, a Compass Group division, is seeking hospitality professionals to provide exceptional guest service in stadium suites. You will take orders, deliver high-end food and beverages, and ensure suites are pristine and well-stocked for guests.

Responsibilities include setup and maintenance of suites, accommodating dietary requests, coordinating with kitchen and other stadium staff, and upholding sanitation standards while delivering a seamless game-day experience.

Qualifications

• Experience in hospitality, customer service, or restaurants/bar is required.
• Experience in fine dining is preferred.
• Ability to anticipate guest needs and multitask in a fast-paced environment.
• Physical ability to stand for long periods and lift supplies up to 25 lbs.

Responsibilities

• Provide personalized, attentive service to suite holders and guests.
• Set up, maintain and break down suites, ensuring cleanliness and stock levels.
• Serve high-end food and beverages, accommodating dietary restrictions.
• Address guest needs during events and assist with in-suite amenities.
• Monitor suite environment for presentation, safety and sanitation.
• Communicate guest requests to management and collaborate with stadium staff.

Skills

Guest service

Suite preparation

Food & Beverage service

Teamwork

Attention to detail

Communication

Job description

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Key Responsibilities:

• Guest Service Excellence: Provide personalized, attentive service to suite holders and their guests, ensuring they feel welcomed and valued from the moment they arrive.
• Suite Preparation and Maintenance: Set up, maintain, and break down suites before, during, and after events. Ensure that suites are clean, organized, and stocked with all necessary supplies, including food, beverages, and other requested amenities.
• Food & Beverage Service: Serve high-end food and beverages to suite holders and their guests, ensuring prompt and courteous service. Make recommendations and accommodate dietary restrictions or special requests.
• Game-Day Support: Provide a seamless experience by addressing any needs or requests from suite guests during the event, including facilitating in-suite amenities, handling special requests, and offering assistance as needed.
• Attention to Detail: Monitor the suite environment throughout the event to ensure it remains pristine, stocked, and well-presented. Actively look for opportunities to enhance the guest experience.
• Communication and Teamwork: Work collaboratively with other suite attendants, kitchen staff, security, and other stadium personnel to ensure all aspects of the suite experience run smoothly. Effectively communicate any guest concerns or special requests to management.

Qualifications:

• Experience: Previous experience in hospitality, customer service, or restaurants/bar is a required. Experience in fine dining is preferred.
• Attention to Detail: Ability to anticipate guest needs, handle multiple tasks simultaneously, and ensure a high level of service.
• Physical Requirements: Ability to stand and walk for extended periods, lift and carry supplies (up to 25 lbs), and work in a fast-paced, high-energy environment.

Summary:

Takes food and beverage orders and efficiently delivers items to dining room guests.

Essential Duties and Responsibilities:

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

For positions in Washington State, Maryland, or to be performed Remotely.