Suite Activation Manager: Partner Experience & Events

San Francisco 49ers; Santa Clara (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

The San Francisco 49ers are seeking a Manager, Suite Activation to oversee the suite partner experience, manage day-to-day relationships, fulfill benefits, and guide team representatives to drive partner satisfaction and lease renewals. You will be the main contact for suite partners, track payments and contractual obligations in CRM, coordinate branding across suites, and support season campaigns and offseason events.

A background in hospitality and strong collaboration skills are required.

Qualifications

• 5-7 years’ relevant work experience; or an equivalent combination of education and experience.
• Experience with Archtics, CRM, and Google Workspace strongly desired.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint and Word.
• Experience in hospitality required.

Responsibilities

• Acts as first point of contact for NetApp Owner’s suite partners. Responds to phone and email requests.
• Collects outstanding NetApp Owner’s suite level payments.
• Tracks NetApp Owner’s suite partner contractual obligations and benefit redemptions in CRM.
• Tracks all suite partner communication in CRM.
• Manages game day benefits for suite partners using the Gameday Benefits Suite Portal.
• Assists with outbound campaigns to keep suite partners engaged including season recaps, collections, surveys, gifting and event attendance confirmation.
• Maintains year-round relationships with suite partners, including 1:1 offseason touchpoints.
• Supports planning of all contractually obligated off-season events for suite partners.
• Assists in suite contract extensions.
• Drafts and coordinates email communication.
• Supports the fulfillment of custom branding across all suites.
• Provides guidance and day-to-day support to representatives.
• Other duties as assigned.

Skills

Relationship management

Teamwork

Problem solving

Communication

Decision making

Tools

Archtics

CRM

Google Workspace

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Job description

The San Francisco 49ers are seeking a Manager, Suite Activation to oversee the suite partner experience, manage day-to-day relationships, fulfill benefits, and guide team representatives to drive partner satisfaction and lease renewals. You will be the main contact for suite partners, track payments and contractual obligations in CRM, coordinate branding across suites, and support season campaigns and offseason events.

A background in hospitality and strong collaboration skills are required.