Sugarloaf Resort Front Desk Representative

Sugarloaf Mountain Corporation; Northern (KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free lift pass

Resort discounts at F&B and retail

Discounted ski/snowboard lessons and/|

Access to Nordic trails and equipment

Job summary

Sugarloaf Mountain Corporation is seeking a Resort Front Desk Representative for the winter season to assist guests with reservations, balance accounts, and provide excellent service at the Sugarloaf Lodging front desk. The role is full-time for the winter season with attractive resort discounts and perks; expected hourly wage ranges from $17 to $19 with opportunities to contribute to daily operations.

Ideal candidates are detail-oriented, personable, and able to manage multiple tasks while

Qualifications

• Six months of customer service experience
• Willing to work evenings and weekends
• Strong communication and guest service focus

Responsibilities

• Provide front desk service including reservations, lodging quotes, and reports
• Reconcile lodging accounts and process financial transactions
• Handle cash deposits and payments, balance accounts
• Interact professionally with Guests, owners, and other departments
• Operate the switchboard and route inquiries to expedite service
• Follow SOPs and document guest interactions meticulously

Skills

Customer service

Communication skills

Flexible schedule

Job description

Overview

Sugarloaf is currently seeking dynamic and task focused individuals to join our Lodging team in the role of Resort Front Desk Representative for the coming winter season. The primary function of the Front Desk Rep is to assist our guests with their requests and to assist in the balancing of accounts from daily operations. This role serves as the face of Sugarloaf Lodging for guests and will perform duties throughout their shift that include balancing revenue and expense transactions. The ideal candidate for this role will have a pleasant personality, excellent guest service skills, and great attention to detail.

This full-time winter season position is eligible for great resort discounts and perks. Hourly wage is anticipated to start at $17-19.

Responsibilities

• Provide superior front desk service including but not limited to, using the computer to take reservations, quote/book lodging packages and running reports as needed.
• Reconcile all lodging accounts, process accounting transactions, and prepare reports for departments and managers.
• Perform cash reconciliation duties; prepare bank deposits, apply payments to accounts and deliver deposits for delivery.
• Interact in a professional manner to all Guests, owners, and other Resort Departments.
• Operate the switchboard to take or to answer questions, forward or transfer calls to expedite service.
• Meticulously follow the instructions of the Standard Operating Procedures (SOPs).
• Provide detailed communication of all guest interactions.

Qualifications

The right fit for this role will:

• be able to work evenings and weekends and be able to adjust to a flexible schedule driven by business levels and guest volume.
• be well-organized and able to work independently, multitasking as necessary to complete tasks
• possess strong communication skills and be comfortable with telephone communication
• have at least 6 months of previous experience in a customer service role

Sugarloaf Team Member Benefits include:

• Free lift pass for skiing and/or riding
• Discounts at resort F&B, and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and discounted equipment rentals at our Outdoor Center location
• Discounted passes at other Boyne and partner resorts