SUD Program Support

Texoma Community Center; Sherman (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Wellness Credit

Paid Holidays

PTO

Retirement Plan

FSA

Student Loan Forgiveness

Job summary

Texoma Community Center is seeking a Program Support role in Sherman, TX, to assist SUD programs under trauma-informed care. You will greet clients, answer calls, handle referrals, and support staff with reporting and logistics while maintaining confidentiality.

The position may require evening hours and occasional Saturdays; a valid driver’s license is preferred. The team emphasizes quality of care and community collaboration.

Qualifications

• Bachelor's degree not required but preferred depending on role.
• Experience in social services or healthcare settings desirable.
• Must be able to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide front-desk support and greet clients.
• Answer phones and respond to emails while directing inquiries to appropriate services.
• Assist with ad hoc administrative reporting and scheduling tasks.
• Coordinate transportation and liaise with internal/external partners.
• Maintain confidentiality and follow cybersecurity requirements.

Skills

Verbal communication

Attention to detail

Teamwork

Organization

Customer service

Education

High School Diploma or GED

Associates degree or some college hours preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUD Program Support

Sherman, TX, US

2 days ago Requisition ID: 1401

PURPOSE

Strengthening Resiliency and Supporting Recovery

VISION

Promote and enhance access to intellectual, developmental, and behavioral health services that improve the lives of those in our community.

VALUE

We pledge to deliver quality services through partnerships with individuals, families, and community stakeholders. Texoma Community Center strives to develop and equip all staff with Trauma-Informed Care knowledge and competency-based skills. Trauma-Informed Care means treating the person as a whole, taking into account past trauma and the resulting coping mechanisms when attempting to understand behaviors.

Our goal is to provide effective treatment as well as improving the quality and impact of care.

Join a team of dedicated service providers who seek to promote the accessibility of services that improve quality of life and support self-determination for persons with mental and developmental disorders. Texoma Community Center (TCC) is one of 39 Texas Community Centers, which are governmental entities as defined by Title 7 of the Texas Health and Safety Code.

Position Summary:

Provides supportive services throughout the Substance Use Disorder (SUD) programs at Texoma Community Center (TCC). Operates under trauma-informed and recovery-oriented models of care which align with CCBHC standards. Supports program staff with ad hoc administrative reporting and creative tasks. Answers phones, greets clients, and helps direct and connect individuals with the correct services or provider. Reviews and responds to e-mails and calls including information requests, referrals, etc. while maintaining confidentiality and cybersecurity requirements. Maintains annual reporting logs required by Contractors. Monitors and secures program supplies. Serves on committees as applicable and is representative for facility in accordance with the philosophy, goals and objectives of TCC. Assist consumers with linking to appropriate internal and external services and navigating systems essential to recovery and growth. Operating motor vehicles used to transport passengers, cargo, mail and performing vehicle maintenance. Other duties as assigned. This position may require availability for working evening hours and limited hours on some Saturdays based on program schedule. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment in accordance with the philosophy, goals and objectives of Texoma Community Center.

Qualifications:

Education and/or Experience:

• High School Diploma or GED equivalent, associates degree or some college hours preferred.
• Experience working with individuals with mental illness and/or substance use issues desirable.
• Experience working with adolescents is desirable.
• Must have and maintain a good driving record meeting TCC insurance requirements.

Certificates, Licensure, Registrations:

• Current and valid driver’s license.

Knowledge, Skills and Abilities:

• Ability to speak a second language relevant to population served preferred.
• Must be self-motivated, organized and detail oriented.
• Must have excellent verbal and non-verbal communication skills.
• Must be flexible with schedule.
• Ability to work effectively and appropriately with adolescent population.
• Ability to operate in a team environment and take instruction from supervisors.
• Ability to provide clear, concise, and accurate documentation of support and transportation services provided.
• Willingness to complete all state required SUD training and strictly adhere to federal regulations regarding client confidentiality (42 CFR Part 2).
• Knowledge of Microsoft Office Suite.
• Consistently practices Trauma-informed Model of Care, understands and considers the pervasive nature of trauma.
• The knowledge of cultural differences and ability to work with individuals from different cultural backgrounds.

General Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the general knowledge, skill, and/or ability required:

• Ability to add, subtract, multiply, and divide.
• Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, operational and maintenance and organizational policy / procedures.
• Ability to work cooperatively and communicate effectively to become an appropriate team player in two departments.
• Ability to work with skill in identifying problems.
• Ability to report to dual supervisors when performing specific job duties.
• No driver may consume or use any substance regardless of legality or prescription status that may impair or diminish their ability to carry out work related duties.

Security/Access:

• Will have access to confidential information abiding by the organization’s privacy policies and regulations concerning this information

Equipment, Tools, Materials:

• Standard office equipment.
• First Aid/Spill Kits.
• SUD regulatory documentation and training materials.

The benefits offered to TCC employees are competitive, comprehensive, and demonstrate the company’s commitment to the well-being of its employees.

Benefits include:

• Medical, Dental, and Vision insurance offered
• Employer paid Life Insurance & Short-Term Disability
• Additional Opt-in benefits
• Wellness Credit
• Designated Paid Holidays
• Paid Time Off (PTO)
• Extended Illness Leave
• Retirement Plan
• Payroll Direct Deposit
• Flexible Spending Account (FSA)
• Designated Paid Holidays
• Supports Federal Student Loan Forgiveness Program