SUD Case Manager

TCN Behavioral Health Services, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

TCN Behavioral Health Services, Inc. seeks a dedicated SUD Case Manager to support adults, youths and families in coordinating mental health and addiction services within the treatment team.

The role emphasizes individualized care planning, resource linkage, crisis support and community-based service delivery to promote independence and stable living. The Case Manager will work under the Manager of SUD Services, coordinating evaluations, developing treatment plans, and ensuring timely

Qualifications

• Two years in mental health /alcohol and drug field
• At least two years in a customer service position
• At least two years working with multi-phone system
• CDCA, First Aid, CPR and De-escalation Training certifications
• Medicaid application and billing approval requirements
• Valid Ohio Driver’s License and reliable transportation

Responsibilities

• Maintain and coordinate evaluations (educational, psychiatric, psycho-social, medical, vocational, drug and alcohol) to meet basic needs.
• Develop individualized treatment plans and ensure documentation meets OHMHAS standards.
• Provide crisis intervention and stabilization support.
• Assist clients in achieving treatment plan objectives and independence.
• Link and advocate with other agencies to ensure needed services are received.
• Reassess client needs every 90 days or as requested.
• Help clients increase social support networks.
• Provide services in least restrictive settings and progress to higher levels as needed.
• Educate families and caregivers about mental illness and addiction.
• Maintain documentation and adhere to agency policies and ethics.
• Attend supervision and participate in problem-solving and resource-sharing.
• Maintain an active caseload and timely case closures.

Skills

Mental health field experience

Customer service

Multi-phone system experience

Education

High School Diploma

Tools

CDCA

First Aid

CPR

De-escalation Training

Job description

POSITION TITLE: SUD Case Manager

CLASSIFICATION: Non-Exempt

SALARY GRADE: One

DEPARTMENT/DIVISION: Support Services: Alcohol and Other Drug Services

REPORTS TO: Manager of SUD Services

SUPERVISES: N/A

POSITION SUMMARY

Case Managers provide an array of services that address the individualized mental health, alcohol and drug needs of the person(s) served. They are directed toward adults, children, adolescents and families and will vary with respect to hours, type and intensity of services, depending on the changing needs of each individual.

The case manager is one member of a clients treatment team (those individuals responsible for developing the treatment plan and providing the services). The case manager forms a partnership with the client with a shared goal of improving the clients quality of life, focusing on identifying and accessing needed resources, increasing independence in living arrangements, improving education/vocational functioning and increasing a network of natural and community social supports.

Specific to treatment court case managers:

• Ensure that treatment recommendations are received by the Court within 10 business days of the referral
• Actively participate in all scheduled treatment court staffings and hearings
• Prepare weekly written reports on the progress of treatment court clients
• Coordinate care with treatment court team, to include attendance at treatment sessions, results of drug tests, and discharge planning

KEY RESPONSIBILITIES

• Maintain and coordinate the delivery of necessary evaluations (e.g., educational, psychiatric, psycho-social, medical, vocational, drug and alcohol) and assessments in order to identify and assist in the provision of those services necessary to meet basic human needs for food, clothing, shelter, medical care, personal safety, financial income and mental health care including outpatient counseling services and inpatient care as needed.
• Coordinate and participate in the development of an individualized, comprehensive treatment plan and ensure consumer documentation is consistent with OHMHAS standards.
• Provide coordination and assistance in crisis intervention/emergency services and stabilization.
• Assist persons served in achieving their treatment plan objectives and maximizing their independence and productivity through support and training in use of personal and community resources.
• Link and advocate with other agencies to ensure that the person served receives necessary services.
• Reassess the persons served needs at least once every 90 days or more frequently if needed or requested by the individual (or their guardian if applicable), or based on clinical needs.
• Assist the person served to increase social support networks, including relatives and friends.
• Provide services in the least restrictive settings and lowest levels of services first, with progression into more intensive services dependent upon documented lack of success at lower service levels.
• Provide or coordinate the delivery of support, assistance, consultation and education related to the mental illness and/or alcohol/drug addiction illness to the family members, significant others and friends of the person served when appropriate. Recognize and encourage the participation of natural supports for persons served.
• Maintain all documentation as maybe required by the agency in its policies & procedures or by regulatory bodies. This includes having paperwork turned in on a timely basis.
• Abide by and follow the agency Code of Ethics.
• Focus on the individuals strengths rather than the pathology of their illness.
• Attend and take part in regular supervision; which may include participation in group problem solving, presenting cases for review, and sharing information on resources in the community.
• Provide the majority of services in the community, based on the persons needs. Typically, 80% of client contacts will be spent in the community with those persons being served and/or their significant others.
• Maintain constructive, non-judgmental working relationships with individuals served, agency staff and community partners.
• Participate in the SUD treatment CPST team to assist other CPST workers to ensure services are accessed and by covering for others when necessary.
• Ensures that productivity is at expected levels.
• Maintain an active caseload by accepting, transferring and closing individuals in a timely manner.
• Maintenance of consumer confidentiality.
• Prompt and regular attendance. Be willing to work a flexible schedule to meet the needs of the persons served.
• Maintains agency-required annual training including, but not limited to, client rights and grievances, safety training, infection control, and others as required by OHMHAS.
• Remains free from citations by other providers or by consumers for unethical practice and meets standard for own profession.
• Adheres to all organizational and departmental policies, including compliance with all behavioral and ethical expectations.
• Perform other duties as assigned.

Qualifications

• Education: High School Diploma
• Licensure: Valid Ohio Drivers
• Experience: Two years in mental health /alcohol and drug field; at least two years in a customer service position; at least two years working with multi-phone system.
• Certification: CDCA, First Aid, CPR and De-escalation Training
• Other: Must meet all requirements associated with the completing of a Medicaid application and receiving approval to bill for services rendered.
• Valid Ohio Drivers License, reliable transportation, and appropriate automobile liability insurance.