Case Manager

Main Street Direct; Village of Evans Mills (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Main Street Direct is seeking a Case Manager responsible for managing a caseload of patients in a residential treatment setting. This role involves coordinating care and ensuring the delivery of comprehensive, patient-centered care while contributing to program effectiveness.

The ideal candidate will have a bachelor’s degree in social work or human services, or CASAC certification, and strong skills in crisis intervention and patient documentation.

Qualifications

• Bachelor's degree in social work, human services, or a related field.
• CASAC certification or CASAC-eligible with relevant clinical experience.

Responsibilities

• Manage a caseload of seven patients, providing daily support.
• Coordinate with staff on patient progress and support needs.
• Facilitate activities promoting patient engagement and independence.
• Provide crisis intervention and maintain documentation.

Skills

Patient care coordination

Crisis intervention

Documentation skills

Communication skills

Education

Bachelor’s degree in social work or human services

CASAC certification or eligibility

Job description

Description

Schedule

Hours: Monday – Friday 8:00 AM – 4:30 PM.

Rotating Bi-Weekly evening shift (one day) Monday – Thursday 1:15 PM – 10:00 PM.

Rotating weekend shift every 6 weeks Saturday – Sunday 9:30 AM – 8:00 PM.

Summary

The Case Manager is responsible for managing an assigned caseload of patients within a residential substance use treatment setting, while also providing active support within the therapeutic milieu. This role involves coordinating care in collaboration with counseling staff and interdisciplinary team members to ensure continuity and quality of services. The Case Manager supports the delivery of comprehensive, patient-centered, wraparound care, contributing to the structure and effectiveness of daily program operations and activities.

Essential Duties And Responsibilities

• Maintain an average caseload of seven patients, providing consistent day-to-day support while assisting patients in achieving individualized treatment goals and completing required treatment-related tasks.
• Coordinate with counseling staff regarding daily care and patient progress, and support case management needs such as transportation, education and legal requirements, referrals, access to community resources, daily living assistance, and skill development.
• Implement and facilitate activities that promote patient engagement and retention, facilitate group sessions as assigned, and actively involve patients in developing independent living skills including budgeting, meal planning, hygiene, nutrition, and household responsibilities.
• Supervise and participate in recreational, vocational, and educational activities, provide transportation to appointments and community activities, and ensure patients receive prompt medical attention when needed, completing all required documentation and incident reports.
• Complete accurate and timely documentation in the electronic health record in accordance with OASAS standards, agency policies, and 42 CFR Part 2/HIPAA confidentiality requirements.
• Provide crisis intervention services, safeguard and provide oversight of patient medications, obtain breath and urine samples for AOD testing, and utilize the on-call system when necessary.
• Maintain knowledge of the facility’s physical plant and collaborate with other staff to engage patients in property-related tasks.
• Participate in treatment team meetings, bi-weekly supervision, QA reviews, program improvement initiatives, staff meetings, trainings, and agency activities, including fundraising events.
• Uphold the Canon of Ethics, maintain professional boundaries, foster positive community relations, and perform additional duties as assigned to support the overall mission of the program.
• Other duties as assigned.

Management has the right to add or change the duties of this position at any time.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required: Possess a bachelor’s degree in social work, human services, or another closely related field, or possess a CASAC (Credentialed Alcoholism and Substance Abuse Counselor) certification, or be CASAC‑eligible with relative clinical experience in the substance use and/or mental health population.

Certificates, Licenses, Registrations

Required: Must maintain a valid driver’s license and an acceptable driving record.