ADULT LEARNER ENGAGEMENT COORDINATOR

Monroe County Community College; Monroe Charter Township (MI); On-site; USD 48,000 - 64,000; Full time

Job summary

Monroe County Community College seeks an Adult Learner Engagement Coordinator to coordinate campus and community activities that recruit adult learners and reflect their voices in college resources. You will represent MCC at events, develop relationships, and oversee programs designed to support adult learners both on and off campus.

Under the Director of Enrollment Management, you will collaborate with Institutional Research, manage interns for outreach visits, maintain enrollment notes in the

Qualifications

• Bachelor's degree required.
• Strong presentation skills.
• Experience with college recruiting, admissions, sales preferred.
• Customer Relationship Management experience preferred.
• Experience working with adult learners.

Responsibilities

• Coordinate campus and community activities to recruit adult learners.
• Represent MCC at community events and reflect learner voices in resources.
• Develop and implement events and programs to engage adult learners.
• Oversee student interns for in-person outreach visits.
• Maintain electronic enrollment notes in CRM and use Microsoft Suite to support students.
• Build relationships with local agencies and community organizations.
• Communicate with recruitment-eligible students and assist onboarding/referrals.
• Assist in ensuring academic support across campus by referring students to resources.
• Support educational jail program meetings and activities.
• Attend community events during non-traditional hours, including some evenings/weekends.
• Contribute to the Division of Student Success and participate in other duties as assigned.

Skills

Strong presentation skills

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

The Adult Learner Engagement Coordinator will coordinate campus and community activities to build awareness and develop community relationships to recruit potential adult learners. The person in this position will represent Monroe County Community College at community events, in the community and ensure that the voices and needs of our adult learners are heard and reflected in college resources and activities. The Adult Learner Engagement Coordinator develops, implements and supports events and activities designed to cultivate a community of support, engaging potential adult learners within the target neighborhood and demographic. Under the supervision of the Director of Enrollment Management, the Adult Learner Engagement Coordinator is a collaborative services role focused on the on daily operation and implementation of community outreach, events and activities, and adult learner connection for identified current and prospective students.

1. Provides the essential adult learner student services by being knowledgeable about campus and community resources, navigating services and supporting adult learners both on and off campus.
2. Works collaboratively with the Office of Institutional Research to conduct appropriate community outreach and engagement for evaluation of area needs.
3. Advocates for the needs and interests of the adult learner population both on campus and within the community.
4. Develop and foster relationships within the community by overseeing student interns who will conduct in-person "knock-knock" visits to businesses and homes to share knowledge of programs, events and supportive services offered through Monroe County Community College.
5. Maintaining electronic enrollment notes for all students and using information in the CRM and within Microsoft Suite to support students appropriately.
6. Build and strengthen relationships with local agencies and community organizations, and support agencies, clearly and frequently communicate with them to update them, request support, and ask for input that is required of them.
7. Communicate with recruitment eligible students who have expressed interest in Monroe County Community College and GED opportunities through the Monroe Learning Bank, as well as assisting them with onboarding processes and referrals.
8. Manage referrals to the Momentum program through the online interest form.
9. Assists in ensuring the success of academic support across campus by referring academic concerns/barriers and connecting students to appropriate academic resources including tutoring, Disability Services, mental health services, emergency support, Writing Center, academic success coaches, and other program opportunities.
10. Assist with the implementation of the educational jail program by participating in meetings, events, site visits and organization of the overall program.
11. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
12. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
13. Executes responsibilities in accordance with applicable laws and the College's policies, which includes the Code of Ethics.
14. Attendance at community events is expected during non-traditional business hours including some evenings and weekends.
15. Contributes to the overall success of Division of Student Success by performing other duties as assigned.

Required

• Bachelor's degree
• Strong presentation skills

Preferred

• Experience with college recruiting, admissions, sales
• Customer Relationship Management experience
• Experience working with adult learners

Knowledge

• Knowledge of and skill in completing computer operations necessary for instruction and other College recognized forms of communication.
• Knowledge of MCCC's vision, mission, and values and a commitment to further its educational goals and strategic plans.
• Knowledge of the principles and practices of MCCC and skill in providing administrative support to such activities.
• Knowledge and proficiency of office technology skills including Microsoft products, virtual platforms, and room A/V systems, and a willingness to learn and master new technologies as needed.
• Knowledge of grammar, punctuation, spelling and the correct usage of the English language.

Skills

• Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.
• Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies.
• Skill in diplomacy, tact and emotional intelligence required to develop positive relations.
• Skill in responding to public inquiries and internal requests with a high degree of professionalism.
• Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
• Skill in maintaining and updating records and related systems, assembling and analyzing financial data, and preparing comprehensive and accurate budgetary reports.

Abilities

• Ability to acquire knowledge of the principles and practices of a community college and skill in providing administrative support to such activities.
• Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines.
• Ability to work with minimal direction and comfortable with making decisions. Ability to understand instructions and follow detailed procedures consistently.
• Ability to work professionally with the public and serve as a representative of the College with discretion.
• Ability to effectively and professionally communicate and present ideas and concepts orally and in writing.
• Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
• Demonstrate administrative and organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.
• Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
• Ability to perform extensive research, compile complex data and prepare accurate records and reports.
• Ability to type and enter data with speed and accuracy.
• Ability to set up and maintain complex and confidential files, databases, records and schedules.
• Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.
• Ability to identify and secure confidential information.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, view and create written documents. Employee must communicate with others in person and on the telephone. Must view and produce electronic documents. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, or kneel. The employee must occasionally lift and/or move items of light weight.

While performing the duties of this job, the employee typically works in a business office setting. The noise level in the work environment is usually high.