Success Coach (Case Manager) for Targeted Case Management (TCM)

Families and Youth Innovations Plus; Las Cruces (NM); On-site; USD 25,000 - 30,000; Full time

Job summary

Families & Youth Innovations Plus (FYI+) seeks a Success Coach (Case Manager) for Targeted Case Management to deliver specialized services to youth, educate about resources, and develop client-centered programs.

The role emphasizes timely, coordinated service delivery and collaboration with families and providers in the Las Cruces area.

Qualifications

• Bachelor’s Degree in a human services-related field plus 1+ year experience.
• Associate’s Degree in human services plus 3+ years hands-on mental health experience.
• High School diploma with 5+ years supervised behavioral health experience.
• Proficient in Microsoft Office and ability to learn new programs.
• Bilingual English/Spanish preferred.

Responsibilities

• Coordinate services between providers and participants.
• Provide case management services and skill-building services to youth in the program.
• Provide housing case management services.
• Maintain individual case records on participants receiving services.
• Provide specialized case management services to individual participant needs.
• Educate participants on available community resources and services.
• Create programs and services to benefit clients and the community.
• Attend community meetings relevant to program and clients.
• Administer and facilitate intake forms, assessments, intake packet, and service plans.

Skills

MS Office

Bilingual EN/ES

Communication

Record-keeping

Education

Bachelor’s in human services

Associate’s in human services

High School diploma + 5 yrs behavioral health

Tools

Adobe Acrobat

Job description

Families & Youth Innovations Plus (FYI+)

Position: Full -Time; Hourly/Non-Exempt

Hourly Rate: $17.98 - $21.76 hourly (3 levels based on experience and education)

Reports To: Target Case Management Program Supervisor

Department: Case Management Program

Job Summary

The Success Coach (Case Manager) for Targeted Case Management (TCM) will provide specialized case management services to individual client needs. They also create programs to benefit clients and educate clients on available community resources. Success coaching ensures that clients receive services in a timely, appropriate, efficient and coordinated fashion.

This position requires that in-person support and/or service delivery be provided by the employee in various settings approved by organizational leadership to include, but not limited to: homes, schools, outdoor settings, courtrooms, offices, shared spaces, street outreach locations, etc. These environments are often inclusive of higher levels of noise and other factors that may present a heightened level of stimuli and safety awareness. When providing or participating in leadership-approved on-line activities, being on-camera and actively engaged are also expected and required as part of this work.

What You'll Do:

• Coordinate services between providers and participants
• Provide case management services and skill-building services to youth in the program
• Provide housing case management services
• Maintain individual case records on participants receiving services
• Provide specialized case management services to individual participant needs
• Educate participants on available community resources and services
• Create programs and services to benefit clients and the community
• Attend community meetings relevant to program and clients
• Administer and facilitate the completion of appropriate intake forms, assessments, intake packet, and service plans
• Conduct field visits, attend meetings and be available to deliver services during traditional and non-traditional hours (when needed) in educational institutions, places of employment, FYI's main office, JPPO offices, detention facilities or any other setting that enables and promotes, the consistent and structured delivery of case management services
• Organize and facilitate life skills in both individual and group settings
• Required to participate and interact in youth activities (for example: camping, sport activities, overnight youth conferences, etc.), which may involve occasional overnight activities and trips
• Must pass a CYFD Criminal Records Check
• Must maintain a full certification of the following trainings; CPR/First Aid and CPI

What You Need:

• Bachelor’s Degree in a human services-related field, plus one or more years relevant
  experience, OR
• Associate’s Degree in human services plus at least three years of hands-on experience in mental
  health, OR
• High School diploma or equivalent with a minimum of five years of supervised experience in
  behavioral health (subject to approval).
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, or
  knowledge of some of these programs and ability to learn others
• Bilingual capabilities (English/Spanish) preferred