Senior Case Manager

Child & Family Services; New Bedford (MA); On-site; USD 34,000 - 40,000; Full time

Job summary

Child & Family Services in New Bedford, MA is seeking a Senior Success Coach to provide intensive case management embedded in public middle schools. This full-time role offers a salary hourly range and a dedicated team led by the ASPIRE Program Director.

The position requires a Master’s degree and experience with youth and families, plus a focus on culturally competent, person-centered care. A $1 per hour language differential is available for eligible languages.

Qualifications

• Master’s level degree in Counseling, Social Work, Psychology, or related field.
• Experience working directly with youth, families, and substance use issues.
• Ability to work with culturally diverse populations.

Responsibilities

• Provide a safe, welcoming environment for clients and families.
• Collaborate with team, clients, and families to implement person-centered and trauma-informed care.
• Perform intake interviews, needs assessments, and individual service planning.
• Provide psychoeducation and advocacy as appropriate.
• Conduct case management meetings with parents/caregivers to discuss progress toward goals.
• Maintain documentation of meetings, releases, communications, referrals, and paperwork.
• Advocate on behalf of youth and family.
• Develop youth development strategies to ensure timely and effective support services.
• Maintain long-term relationships with families.
• Identify resources and establish a referral system with community agencies.
• Prepare and submit monthly and quarterly data.
• Conduct community outreach by planning events and activities.
• Visit homes of participating families as appropriate.
• Coordinate with schools to ensure educational requirements are met.
• Use motivational interviewing to empower clients and families.
• Monitor and track outcome measures.
• Maintain case record expectations as required by agency.

Skills

Case management

Cultural competency

Education

Master’s degree in Counseling, Social Work, Psychology, or related field

Job description

Overview

Salary Range

$25.00 - $29.00 Hourly

Master's Degree

Description

Summary

The Senior Success Coach position is designed to provide intensive case management through the utilization of an array of evidence-based, culturally competent, person-centered, and family centered services, individual mentoring, psychoeducational programming, care coordination, and other family support. This position is a full-time, 40 hour/week position that is embedded in New Bedford public middle schools. The person holding this position reports directly to the ASPIRE Program Director and is supported by a bachelor’s level Success Coach.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

$1 per hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide a safe, welcoming, and clean environment for our clients and families
• Work in collaboration with team members, clients, and families to implement person-centered and family-centered, recovery-oriented, evidence-based and trauma-informed care
• Perform intake interviews, needs assessments, and individual service planning
• Provide psychoeducation and advocacy as appropriate
• Conduct case management meetings regularly with parents/caregivers and other stakeholders to discuss progress toward client-centered goals and to modify individual service plans as needed
• Maintain proper and complete documentation of meetings, releases, communication, referrals, and other paperwork
• Provide advocacy on behalf of the youth and their family
• Design and implement individualized youth development strategies to ensure that recommended support services are provided in a logical, timely, and effective manner
• Develop and maintain mutually respectful long-term relationships with families
• Identify resources in partnership with youth and families, establishing a referral system among community agencies and resources, and supporting youth and families in accessing these resources
• Prepare and submit monthly and quarterly data
• Conduct community outreach by planning and executing social and educational events and outings
• Visit the homes of participating families as appropriate
• Coordinate with the school to ensure educational requirements are being met
• Utilize evidence-based interventions, including motivational interviewing skills to empower clients and families with improving their overall health and wellness
• Monitor and track appropriate outcome measures
• Maintain case record expectations as required by the agency, funding sources, and accreditation authorities

Cultural Competency Qualifications:

• Awareness of personal attitudes, beliefs, biases, and assumptions about others
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency

Travel Required

Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy. Travel is required to provide services in different settings and to attend agency meetings, events, and trainings

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

A minimum of a Master’s level degree in Counseling, Social Work, Psychology, or a related field is required along with experience working directly with youth, families, and substance use issues. In addition, the ability to work with culturally diverse populations.

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10Paid Holidays, and 2 Personal Days per year
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.