Substitute Room Attendant

Mandarin Oriental Hotel Group Limited; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Substitute Housekeeping Attendant to join their dynamic team. This role involves ensuring the highest standards of cleanliness and guest satisfaction in elegant accommodations. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and a commitment to service excellence. With a focus on personal growth and well-being, this opportunity offers a supportive workplace that values learning and development. If you are passionate about hospitality and enjoy working in a collaborative setting, this position could be the perfect fit for you.

Benefits

Health benefits

Retirement plans

Learning & Development programs

Flexible schedule

Qualifications

• Ability to read, write, and speak English proficiently.
• Strong organizational skills and ability to multitask.

Responsibilities

• Maintain cleanliness of assigned guest rooms and bathrooms.
• Handle guest requests and prioritize workload effectively.
• Report any missing or damaged items in guest rooms.

Skills

English proficiency

teamwork

communication skills

attention to detail

self-motivation

Education

High school diploma or equivalent

Job description

Substitute Housekeeping Attendant

Mandarin Oriental New York is looking for a Substitute Housekeeping Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Housekeeping Department in New York, the Substitute Housekeeping Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to clean. The Substitute Room Attendant reports to the Director of Housekeeping.

As Substitute Room Attendant, you will be responsible for the following duties:

Guest Room Cleanliness and Tidiness:

• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• Remove all soiled linens and towels from room and store on back landings.
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower stall, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Replenish all amenities and terry items.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly according to standard as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

Guestroom equipment and facilities:

• Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, remote controls, stereo, telephones) are working properly.

Guest Requests Handling:

• Evaluate work assignment and prioritize workload according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.

Others:

• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found.
• Adhere to Do Not Disturb policy.

As Substitute Room Attendants, we expect from you:

• Reading, writing and oral proficiency in the English language, willing to work a flexible schedule and holidays.
• Be a self-motivator and motivator of others, must be able to work in a high pace and dynamic operation, be able to work together with other colleagues, have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming, work in a safe, prudent and organized manner.
• Have the ability to handle multiple tasks at one time while maintaining the highest standards in room/hotel cleanliness.
• Have excellent communication and organization skills, be able to consistently delight and satisfy our guest, have the ability to handle guest requests in a detailed manner, have high attention to details.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programme for various stages in your career so that you grow, continuously.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programme are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

• Pay $29.15 to $38.87 hourly commensurate with experience
• A competitive benefits package

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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