Substitute Valet Laundry Attendant

The Ritz-Carlton; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Ritz-Carlton seeks a Guest Service Agent responsible for welcoming guests and delivering laundry services. Ideal candidates will possess excellent guest service skills and be ready to work flexibly. Join a team committed to luxury service and exceptional hospitality standards.

Benefits

401(k) plan

Earned paid time off and/or sick leave

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Greet guests upon arrival and assist with unloading items.
• Deliver laundry and clothing to guestrooms.
• Respond to requests from guests and ensure cleanliness.

Skills

Guest service skills

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner.

Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a

flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the

cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling.

Coordinate all repairs to appropriate persons and pick-up for delivery when completed.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $27.00 to $38.89 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts and other wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.