Substitute Club Lounge Attendant

Hyatt Hotels Corporation; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Hyatt Hotels as a Club Lounge Attendant in vibrant New York City. This role involves delivering top-quality service to guests while ensuring a clean and welcoming environment. Ideal candidates will have strong communication skills, the ability to multitask, and a friendly demeanor.

Qualifications

• Ability to stand during entire shift.
• Heavy work - lifting up to 40 pounds occasionally.
• Flexible and long hours sometimes required.

Responsibilities

• Assist in providing quality service to guests.
• Maintain cleanliness and sanitation standards.
• Handle guest requests and ensure satisfaction.

Skills

Effective communication

Multitasking

Service-oriented

Attention to detail

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

The Club Lounge Attendant is responsible for assisting in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The Club Lounge Attendant must ensure that all tables are kept clean and presentable with clean china, glassware, silverware, and linen, as well as maintaining proper display of food items.

Qualifications

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Effective verbal and written communication skills with colleagues and guests in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by colleagues and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and colleagues in a friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hyatt Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Hyatt Standards and regulations to ensure safe and efficient hotel operations.
• Maximize productivity, identify problems, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues.
• Understand and apply complex information from various sources to meet objectives.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Be attentive, friendly, helpful, and courteous to guests, managers, and colleagues.
• Greet, interact with, and service guests appropriately.
• Keep all work areas clean and stocked according to current meal periods.
• Clean/clear tables and follow safety and sanitation procedures.
• Receive, organize, and restock inventory.
• Set and maintain tables according to standards.
• Break down trays of soiled dishes and linen in the dish room area.
• Refill beverages, bus tables, and promptly address guest requests.
• Complete daily opening and closing duties and cleaning tasks.
• Mop/sweep spills as needed.
• Clean pantry, equipment, and remove trash in lounge and pantry areas.
• Answer phone courteously and efficiently.
• Assist colleagues as needed during the shift.
• Provide table service, including self-bussing.
• Brew coffee and refresh food and beverage products in the lounge.
• Perform general cleaning of the space and place requisitions for lounge items.
• Track product consumption daily.
• Maintain and clean the buffet, and set up and replenish food offerings as needed.
• Perform pre-assembly and warming of food and snacks.
• Coordinate with stewarding on duties for china, glass, silverware, and tools.
• Assist with receiving, organizing, and restocking inventory.
• Ensure overall guest satisfaction.

Salary Range: $30.35 to $40.47 per hour

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Thompson Central Park New York | New York City, NY, US

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