Substitute Room Attendant

Mandarin Oriental Hotel Group Limited; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious hotel as a Substitute Housekeeping Attendant, where your attention to detail and commitment to cleanliness will shine. This role offers the opportunity to work in a stunning environment, ensuring guest rooms are immaculate and welcoming. You'll be part of a dedicated team that values integrity, respect, and growth. With flexible scheduling and a focus on colleague wellness, this position not only enhances your career but also supports your personal development. If you thrive in a fast-paced atmosphere and take pride in your work, this is the perfect opportunity for you to make a difference in the hospitality industry.

Benefits

Health benefits

Learning programs for career growth

Retirement plans

Competitive benefits package

Qualifications

• Ability to read, write, and speak English proficiently.
• Self-motivated with excellent communication and organizational skills.

Responsibilities

• Ensure cleanliness of guest rooms to high standards.
• Handle guest requests and prioritize workload efficiently.
• Organize supply closets and maintain work areas.

Skills

English proficiency

Self-motivation

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Substitute Housekeeping Attendant

Mandarin Oriental New York is looking for a Substitute Housekeeping Attendant to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality.

About the job

Based at the Mandarin Oriental New York within the Housekeeping Department, the Substitute Housekeeping Attendant is responsible for the overall cleanliness of all guestrooms assigned to clean. The Substitute Room Attendant reports to the Director of Housekeeping.

As Substitute Room Attendant, you will be responsible for the following duties:

Guest Room Cleanliness and Tidiness:

1. Ensure occupied and vacant guestrooms are cleaned and maintained to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
2. Remove all soiled linens and towels from the room and store on back landings.
3. Thoroughly clean guest bathrooms and all surfaces using the suggested chemicals.
4. Replenish all amenities and terry items.
5. Efficiently make beds to meet appearance standards.
6. Vacuum the guestroom’s carpet and wipe down furniture and baseboards.
7. Double-check cleanliness of completed work areas before moving on to the next task.

Guestroom Equipment and Facilities:

1. Recognize and report all missing, damaged, or sub-standard furniture, fixtures, and equipment.
2. Ensure that all electronic devices are working properly.

Guest Requests Handling:

1. Evaluate work assignments and prioritize workload according to guest requests.

Others:

1. Organize supply closets and work areas to maintain efficient standards.
2. Return all articles left by guests to Lost & Found.

As Substitute Room Attendants, we expect from you:

1. Reading, writing, and oral proficiency in English, willing to work a flexible schedule and holidays.
2. Be a self-motivator and motivator of others, able to work in a high-paced environment.
3. Maintain clean personal hygiene and grooming, working in a safe and organized manner.
4. Handle multiple tasks while maintaining the highest standards in cleanliness.
5. Have excellent communication and organizational skills.

Our commitment to you:

1. Learning & Development: Unique learning programs for career growth.
2. Health & Colleague Wellness: A variety of health benefits and wellness programs offered globally.
3. Retirement Plans: Different plans based on service length and role.

Pay and Benefits:

1. Pay $29.15 to $38.87 hourly commensurate with experience.
2. A competitive benefits package.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.

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