Substitute Circulation Assistant

City of Norwalk (IA); Norwalk (IA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Flexible schedule

Community-oriented workplace

Job summary

Norwalk Easter Public Library seeks friendly, dependable individuals to join as Substitute Circulation Assistants. You’ll provide front desk service, assist patrons with materials and technology, maintain an organized collection, and support daily library operations.

This position is ideal for part-time, flexible work, with shifts including one Saturday every other month and about 20 hours per month on average. Short-notice availability is valued.

Qualifications

• High school diploma or GED required.
• Excellent customer service, communication, and interpersonal skills.
• Organized, adaptable, and capable of working independently or as part of a team.
• Proficiency with computers and common software; able to assist patrons with basic tech.

Responsibilities

• Provide front-line customer service in person, by phone, and by email.
• Check materials in and out, process holds, update accounts, and collect fees.
• Maintain confidentiality of patron records and personal information.
• Assist patrons with public computers, e-readers, wireless printing, scanning, and copier functions.
• Support opening/closing routines and daily operational procedures.

Skills

Customer service

Communication

Technology literacy

Organization

Reliability

Education

High school diploma or GED

Tools

Public computers

E-readers

Wireless printing

Scanner

Copier

Faxing

Job description

Love Libraries? Enjoy Helping People? Join Our Team!

The Norwalk Easter Public Library is looking for friendly, dependable, and customer-focused individuals to join our team as Substitute Circulation Assistants. If you enjoy working with people, staying organized, and being part of a welcoming community space, this is a great opportunity to make a difference while maintaining a flexible schedule.

As a Substitute Circulation Assistant, you'll provide outstanding customer service at the front desk, assist patrons with library materials and technology, help maintain an organized collection, and support the daily operations of the library. Every shift offers the opportunity to connect with patrons of all ages and help create a positive library experience.

This position is ideal for someone seeking part-time, flexible work. Substitute staff are scheduled to work one Saturday approximately every other month and help cover open shifts due to vacations, illnesses, and other staffing needs. Substitutes are required to work at least one shift each month, with the average substitute covering approximately five shifts—or about 20 hours—per month. Because coverage needs can arise unexpectedly, the ability to work on short notice is highly valued.

We're looking for someone dependable, adaptable, comfortable with technology, and who enjoys working as part of a collaborative team. Excellent customer service and communication skills are essential, along with the ability to multitask and maintain a positive attitude in a busy public environment.

Starting pay is $17.40 per hour. If you're looking for a rewarding opportunity to serve your community while enjoying a flexible schedule, we'd love to hear from you!

JOB FUNCTION:

Under the direct supervision of the Circulation Supervisor, the Circulation Assistant provides friendly, efficient, and accurate customer service at the library’s front desk. This position performs a variety of routine circulation, clerical, and technology-related tasks, including checking materials in and out, assisting patrons with library resources and equipment, and maintaining the organization and appearance of the collection and public areas. The Circulation Assistant supports the library’s mission by creating a welcoming environment and ensuring a positive experience for all patrons.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are typical for this position, but dependent upon the level of skill, ability, and experience of the individual. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Customer Service and Circulation

• Provides front-line customer service in person, by phone, and via email, answering general questions and assisting patrons with library accounts, materials, and services.


• Checks materials in and out, processes holds, creates and updates customer accounts, and collects fees in accordance with library policies.


• Maintains confidentiality of patron records and personal information.


• Supports technology use by assisting patrons with public computers, e-readers, wireless printing, scanning, faxing, and copier functions.


• Upholds library policies and procedures while providing courteous, professional assistance to patrons of all ages.

Collection and Facility Support

• Prepares, processes, and repairs materials for circulation.


• Shelves returned items and ensures collections are neat, orderly, and accessible.


• Assists with opening and closing routines, cash handling, and daily operational procedures.


• Performs light cleaning and organizational tasks to maintain an inviting and functional library environment.

Team and Operational Support

• Communicates effectively with coworkers and supervisors to support consistent service standards.


• Assists with special projects and events as assigned.


• Promotes a positive, team-oriented work environment and contributes to the overall library's goals.

MINIMUM TRAINING AND EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:

Entry Requirements and Skills:

• A high school diploma or GED is required; additional education or library experience is preferred.


• Excellent customer service, communication, and interpersonal skills.


• Organized, adaptable, and self-motivated with the ability to work independently and as part of a team.


• Ability to follow procedures and manage multiple tasks with frequent interruptions.


• Proficiency with computers and common software applications; ability to assist patrons with basic technology use.


• Dependable, punctual, and able to maintain a positive, professional attitude.

Physical Requirements / Essential Functions

• Ability to stand and walk for extended periods.


• Occasional lifting, carrying, pushing, or pulling of library materials up to 50 pounds.


• Frequent reaching, bending, stooping, and repetitive hand and wrist motions.


• Visual and auditory ability to perform job functions and communicate effectively.

Working Conditions

• Work performed primarily in a busy, climate-controlled public library environment.


• Frequent public interaction requiring patience, tact, and professionalism.


• Schedule may include daytime, evening, and weekend hours based on library needs.