Front Office Registration

Sagent Behavioral Health; Bemidji (MN); Sur place; USD 19 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401k, Long Term Disability, Short Term

Life Insurance

PTO and Paid Holidays

Résumé du poste

Sagent Behavioral Health is hiring for a Front Office Registration role at our Bemidji office. This onsite position supports patient intake, insurance verification, and scheduling while serving as the first point of contact for new patients and referents.

The schedule runs Monday through Thursday 8:00 AM–5:00 PM and Friday 8:00 AM–2:30 PM, with a 1.0 FTE, non-exempt status. Benefits include medical, dental, vision, 401k and paid holidays.

Qualifications

• Experience in health care facilities is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsabilités

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Connaissances

Customer service

Attention to detail

Communication

Formation

Highschool diploma or equivalent

Outils

Phone etiquette

Description du poste

Brief Description

Position Title: Front Office Registration
Location: 112 First Street W, Bemidji, MN 56601
Working Model: Onsite
Employee Type: 1.0 FTE
Schedule: Monday through Thursday, 8:00 AM–5:00 PM, Fridays 8:00 AM-2:30 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states we offer the stability and resources to help you thrive.
Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.
Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Front Office Registration staff at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences. This position acts as the first point of contact for new patients and referents by providing information on services, scheduling intakes, and processing referrals.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Compensation: This is a non-exempt position. Total earnings for this position will be $16.50/ hr.

• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.