Subscription Program Manager

Insight Global; Los Angeles (CA); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

HSA, FSA, and DCFSA options

401k retirement account with employer匹

Paid time off

Job summary

Insight Global is seeking a skilled program manager to drive growth, engagement, and customer experience initiatives in a fast-paced environment. You will translate business priorities into operational plans and coordinate execution across multiple teams.

The ideal candidate will bring structure to complex programs, manage timelines and dependencies, and establish scalable processes that support long-term growth.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Operations, Program Management, or a related field, or equivalent experience.
• 3+ years of experience in operations, program management, growth operations, customer engagement, loyalty programs, retention programs, or a related discipline.

Responsibilities

• Own day-to-day operations for assigned growth, engagement, and customer experience initiatives.
• Lead cross-functional coordination across business, marketing, product, technology, analytics, customer support, legal, and external partner teams.
• Manage operational execution, including requirements gathering, asset coordination, approvals, quality assurance, and launch readiness.
• Facilitate recurring planning and status meetings, ensuring alignment on priorities, timelines, risks, dependencies, and next steps.
• Maintain clear communication channels and centralized documentation for project updates, decisions, risks, and open issues.
• Manage operational relationships with external partners and vendors, including onboarding, deliverables, approvals, and execution support.
• Develop and improve operational processes, workflows, service level agreements, intake procedures, and documentation to enable scalable execution.
• Track initiative performance, milestones, risks, and dependencies, using insights to drive continuous improvement.

Skills

Project & program management

Cross-functional coordination

Operational process improvement

Customer engagement & loyalty programs

Communication skills

AI productivity tools

Education

Bachelor's degree in Business, Marketing, Communications, Operations, Program Management, or related field

Tools

Airtable

Asana

Monday.com

Jira

Job description

This role will support the execution and continuous improvement of customer engagement, retention, and growth initiatives. This role will translate business priorities into operational plans and coordinate execution across cross-functional teams to ensure successful delivery of programs, campaigns, partnerships, and customer experiences.

About the Role

The ideal candidate is a strong program manager who can bring structure to complex initiatives, align stakeholders, manage timelines and dependencies, and establish scalable processes that support long-term growth.

Responsibilities

• Own day-to-day operations for assigned growth, engagement, and customer experience initiatives.
• Lead cross-functional coordination across business, marketing, product, technology, analytics, customer support, legal, and external partner teams.
• Manage operational execution, including requirements gathering, asset coordination, approvals, quality assurance, and launch readiness.
• Facilitate recurring planning and status meetings, ensuring alignment on priorities, timelines, risks, dependencies, and next steps.
• Maintain clear communication channels and centralized documentation for project updates, decisions, risks, and open issues.
• Manage operational relationships with external partners and vendors, including onboarding, deliverables, approvals, and execution support.
• Develop and improve operational processes, workflows, service level agreements, intake procedures, and documentation to enable scalable execution.
• Track initiative performance, milestones, risks, and dependencies, using insights to drive continuous improvement.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Operations, Program Management, or a related field, or equivalent experience.
• 3+ years of experience in operations, program management, growth operations, customer engagement, loyalty programs, retention programs, or a related discipline.

Required Skills

• Strong project and program management skills with the ability to manage multiple concurrent initiatives.
• Experience developing and improving operational processes, workflows, and scalable ways of working.
• Experience supporting customer engagement, loyalty, rewards, retention, or membership programs.
• Proven ability to coordinate cross-functional teams, resolve issues, and drive initiatives to completion in a matrixed environment.
• Excellent written and verbal communication skills.
• Experience leveraging AI productivity tools to improve workflows, reporting, documentation, and operational efficiency.
• Experience with project management and collaboration platforms such as Airtable, Asana, Monday.com, Jira, or similar tools.

Preferred Skills

• Experience working with external partners, sponsors, vendors, or agencies to deliver customer-facing initiatives.
• Familiarity with CRM platforms, lifecycle marketing, customer engagement strategies, and digital communication channels.
• Experience supporting programs with legal, privacy, compliance, or regulatory requirements.

Pay range and compensation package

$55/hr to $60/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.