Billing Specialist (m/f/d)

OpenKrill; United States; Remote; USD 55,000 - 63,000; Full time

Benefits offered by this job

Private medical care

Sports card

Udemy Business access

Flexible work model

Remote or Warsaw office

Flexible working hours

International team

Team events

Job summary

OpenKrill in Warsaw is seeking a subscription billing expert to own the full B2B SaaS lifecycle in NetSuite, handling invoices, credits, renewals, and contract changes with on-time billing and data integrity.

You will collaborate with Customer Support, Revenue Operations, and Sales to resolve discrepancies, maintain CRM notes, and drive process improvements across billing and support.

Qualifications

• Extensive NetSuite knowledge including subscription and recurring billing, invoicing, credit memos, and customer records.
• Strong B2B SaaS subscription management skills: contract terms, renewals, amendments, proration.
• Flat English communication; German is a plus.
• Comfort with AI tools and cloud-based workflows.
• Structured, analytical, and team-oriented work approach.
• Reliable, detail-oriented, and capable of handling complex cases.

Responsibilities

• Be the first point of contact for invoices, credit notes, and subscriptions.
• Manage the SaaS subscription lifecycle in NetSuite; ensure billing accuracy and timeliness.
• Maintain subscriptions in NetSuite with Customer Support and Revenue Operations.
• Own accurate, on-time billing from invoices to revenue and schedules.
• Resolve billing discrepancies by coordinating with Billing, Collections, and Sales.
• Document interactions in CRM/ticketing to ensure continuity for the next agent.
• Suggest improvements to subscription management, billing, and support processes.

Skills

NetSuite expert

SaaS subscription mgmt

English proficiency

German language

AI tools

Analytical mindset

Team collaboration

Tools

NetSuite

Salesforce CPQ

Job description

Join the Alliance: Your Expertise, Our Global Impact

Sport Alliance builds technology powering fitness and wellness businesses worldwide - from management platforms and payment solutions to member-facing applications.

We value ownership, collaboration, and people who challenge how things can work better. Our teams are encouraged to share ideas, shape decisions, and contribute across functions.

As we continue to evolve globally, we foster a culture where initiative is valued and expertise is respected.

You're the connector, and you're our subscription billing expert (m/f/d). When customers have questions about their invoice, subscription, or account balance, you give them a clear, correct answer, fast. Behind the scenes, you keep Customer Support, Sales, Collections, and Billing aligned and make sure Salesforce subscription data and NetSuite invoicing stay in sync.

You like owning the full picture: correct numbers, met SLAs, and customers who know we've got it handled.

Your position in our team

• Be the first point of contact for customers on invoices, credit notes and subscriptions,
• Manage the accuracy of the B2B SaaS subscription lifecycle in Netsuite (new contracts, renewals, upgrades, downgrades, amendments, cancellations, contract owner changes) and make sure each change is billed correctly and on time
• Keep subscriptions accurate and current in Netsuite working closely with Customer Support and Revenue Operations
• Own accurate, on-time billing in NetSuite, from invoice runs and credit memos to revenue and billing schedule corrections
• Track down and resolve billing discrepancies by working directly with Billing, Collections, and Sales. You chase an answer down instead of waiting for it
• Keep every interaction and resolution documented in our CRM/ticketing tools, so the next person picking up a case has the full story
• Help us get better by bringing your ideas on how to tighten up subscription management, billing, and support processes

Your profile

• Extensive, hands-on knowledge of NetSuite, including subscription and recurring billing, invoicing, credit memos, and customer records, and the confidence to troubleshoot issues independently
• Solid B2B SaaS experience with a strong grasp of subscription management: contract terms, renewals, amendments, proration, and the link between CRM subscription data and billing
• Very good written and spoken English, German is a plus.
• Comfortable using AI tools and cloud-based workflows to make your own work sharper and faster
• A structured, analytical mind and a preference for working closely with a team
• Reliable and detail-oriented, with a real appetite for the complex cases everyone else avoids

Nice to have

• Experience with Zone Billing (or a comparable NetSuite billing extension)
• Experience with Salesforce subscription or CPQ data

Your salary:

• We offer a salary range of PLN 19,000 - PLN 22,000 gross per month (UoP).
• Final compensation will be based on experience, skills, and overall fit for the role

Your benefits with us

• Benefits package - private medical care and a sports card to support your health and well-being
• Access to Udemy Business - boost your skills with thousands of high-quality online courses
• Flexible work model - work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
• Flexible Working Hours - adjust your schedule to fit your lifestyle
• Unique experience in the Fitness and SaaS industry - join a market-leading company in a dynamic, fast-growing industry
• International team - work alongside talented colleagues from around the world in a diverse and inclusive environment
• Unforgettable company events - take part in engaging team-building activities and memorable celebrations