Subscriber Management Team Lead — High-Impact Operations

Sentar Inc.; Charleston (SC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance options

401(k) match

Tuition reimbursement

Competitive PTO plan

Mental health awareness programs

Job summary

A technology solutions company in Charleston is seeking a Subscriber Management Team Lead to supervise a small team and manage subscriber networks. The role requires technical proficiency and strong communication skills to ensure operational efficiency and compliance with military orders. Candidates should possess a bachelor’s degree or equivalent experience, with up to 20% travel. Benefits include health insurance, a generous 401(k) match, and professional development reimbursement.

Qualifications

• Bachelor’s degree or at least three years of relevant experience.
• Up to 20% travel may be required.
• Must meet DoD 8570 and DoD 8140 certification requirements.
• Must have a Secret clearance.

Responsibilities

• Supervise a team of up to 9 members.
• Manage Subscriber Onboarding and Compliance.
• Convey technical concepts to diverse audiences.
• Evaluate deficiencies related to the organization's mission.
• Deliver exceptional customer support.

Skills

Technical proficiency

Strong communication skills

Problem-solving

Organizational skills

Analytical thinking

Ability to work collaboratively

Education

Bachelor’s degree in a relevant technical field or equivalent experience

Tools

Help desk ticketing systems (e.g., MHS ServiceNow, Jira)

Collaboration platforms (MS Teams, Confluence, SharePoint)

Monitoring tools (e.g., Splunk)

Desktop programs (Adobe Acrobat, MS Excel, MS Word)

Job description

A technology solutions company in Charleston is seeking a Subscriber Management Team Lead to supervise a small team and manage subscriber networks. The role requires technical proficiency and strong communication skills to ensure operational efficiency and compliance with military orders. Candidates should possess a bachelor’s degree or equivalent experience, with up to 20% travel. Benefits include health insurance, a generous 401(k) match, and professional development reimbursement.