Subscriber Management Team (SMT) Lead

Sentar Inc.; Charleston (SC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance options

401(k) match

Tuition reimbursement

Competitive PTO plan

Mental health awareness programs

Job summary

A technology solutions company in Charleston is seeking a Subscriber Management Team Lead to supervise a small team and manage subscriber networks. The role requires technical proficiency and strong communication skills to ensure operational efficiency and compliance with military orders. Candidates should possess a bachelor’s degree or equivalent experience, with up to 20% travel. Benefits include health insurance, a generous 401(k) match, and professional development reimbursement.

Qualifications

• Bachelor’s degree or at least three years of relevant experience.
• Up to 20% travel may be required.
• Must meet DoD 8570 and DoD 8140 certification requirements.
• Must have a Secret clearance.

Responsibilities

• Supervise a team of up to 9 members.
• Manage Subscriber Onboarding and Compliance.
• Convey technical concepts to diverse audiences.
• Evaluate deficiencies related to the organization's mission.
• Deliver exceptional customer support.

Skills

Technical proficiency

Strong communication skills

Problem-solving

Organizational skills

Analytical thinking

Ability to work collaboratively

Education

Bachelor’s degree in a relevant technical field or equivalent experience

Tools

Help desk ticketing systems (e.g., MHS ServiceNow, Jira)

Collaboration platforms (MS Teams, Confluence, SharePoint)

Monitoring tools (e.g., Splunk)

Desktop programs (Adobe Acrobat, MS Excel, MS Word)

Job description

Subscriber Management Team (SMT) Lead – Sentar Inc.

Sentar is an employee‑owned company dedicated to creating solutions that blend cybersecurity, intelligence, analytics, and systems engineering. We invite you to build, innovate, and secure your career with us.

Role Description

The Subscriber Management Team Lead supervises and guides a small team in the management of subscriber networks and related operations. The role requires rapid adaptation to change, coaching team members, and supporting leadership in completing mission objectives. It demands technical proficiency, strong communication skills, and the ability to convey technical concepts to audiences with varying levels of understanding. The Team Lead is responsible for ensuring operational efficiency, compliance, and effective coordination of team activities.

Key Responsibilities

• Supervise and lead a small team of up to 9 members in a dynamic environment
• Participate in meetings with senior leadership and other teams to complete mission objectives
• Manage Subscriber Onboarding, Compliance, Integration Migration Schedule, and Medical Enclave Migration Schedule
• Convey technical concepts to audiences with varying technical understanding
• Solve problems independently or with minimal assistance
• Evaluate deficiencies and obstacles to achieving the organization’s mission
• Manage system access requests and provide updates to leadership
• Deliver exceptional customer support and maintain SOP administration
• Monitor tools and interfaces as part of operational responsibilities
• Maintain strong organizational skills, attention to detail, and effective verbal and written communication
• Coordinate with all stakeholders to ensure actions align with approved plans and strategic objectives
• Ensure compliance with JFHQ‑DODIN orders and support organizational mission
• Operate independently and solve problems as necessary

Qualifications

1. Education: Bachelor’s degree in a relevant technical field, or a minimum of three years of equivalent work experience
2. Experience: Position may require up to 20% travel; technical foundation with understanding of computer processes and networks; highly developed oral and written communication skills; exceptional logical and analytical thinking; strong understanding of common enterprise technologies; knowledge of network security procedures, best practices, and implementation; ability to work collaboratively with diverse teams in a remote/telework environment; project management experience
3. Certifications: Must meet applicable DoD 8570 and DoD 8140 Information Assurance Technical (IAT) Level II certification requirements
4. Clearance Level: Secret

Preferred Qualifications

• Experience using help desk ticketing systems (e.g., MHS ServiceNow, Jira) and web‑based collaboration platforms (MS Teams, Confluence, SharePoint)
• Proficiency with desktop programs (Adobe Acrobat, MS Excel, MS Word)

Highly Desired

• Familiarity with Host‑Based Tools
• Basic knowledge of networking, IP management, and sub‑netting
• Basic knowledge of commercial cloud service providers
• Ability to navigate monitoring tools and interfaces (e.g., Splunk, Trellix ePolicy Orchestrator)
• Experience managing and prioritizing tasks to meet deadlines
• Exceptional attention to detail

Benefits At Sentar

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long‑Term Care insurance options
• Group Term Life, Short‑Term and Long‑Term Disability provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Additional leave programs; holiday schedule along with bereavement, maternity, jury, and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We’ll keep you updated occasionally on new job opportunities.

Sentar is an affirmative action and equal‑opportunity employer (M/F/Vets/Persons with Disabilities). We are proudly an Equal Opportunity and VEVRAA Federal Contractor Employer (M/F/Vets/Persons with Disabilities). Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at [e-mail]. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.