Subrogation Team Lead

Sedgwick Claims Management Services Ltd; Pennsylvania; Hybrid; USD 90,000 - 115,000; Full time

Job summary

Sedgwick is hiring a Subrogation Team Lead to direct recovery efforts across jurisdictions and lines of business. You will ensure process compliance, review files, and provide guidance on complex cases and litigation strategy.

This role requires strong communication, negotiation, and leadership skills, with a focus on training and process improvements to maximize recoveries while controlling costs.

Qualifications

• Bachelor's degree preferred.
• Six years of claims experience or equivalent.
• Licenses as required.
• Strong oral and written communication, including presentations.

Responsibilities

• Lead the recovery team pursuing subrogation recoveries across jurisdictions and lines of business.
• Ensure compliance with recovery procedures and quality standards.
• Provide guidance on complex cases and supervise the litigation workflow.
• Review and authorize payments within delegated authority and train staff on processes.
• Conduct supervisory claim reviews and drive cost containment strategies.
• Develop training material and lead department-wide training opportunities.

Skills

Leadership

Communication

Negotiation

Analytical thinking

Organization

Teamwork

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Subrogation Team Lead

PRIMARY PURPOSE

Leads the recovery team which pursues potential subrogation recoveries arising from claims across all jurisdictions and lines of business.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Ensures compliance with established recovery procedures and standards.
• Maintains quality control.
• Conducts periodic file reviews of team members' files.
• Acts as first-line authorization for litigation, including appeals, on any recovery claim.
• Authorizes payment of bills over the delegated authority of the reviewer.
• Provides guidance to colleagues on how to handle subrogation counsel for high complex cases and handles escalations.
• Schedules client file reviews and actively participates in discussions of subrogation resolution.
• Provides guidance on claim payments as needed and conducts audits to ensure colleagues are adhering to specified guidelines.
• Provides subrogation guidance and direction to both internal and external stakeholders in order to maximize recovery efforts in alignment with client, financial and jurisdictional strategy and guidelines.
• Oversees colleague preparation of client status report.
• Handles escalations and provides additional layer subrogation expertise as needed to the colleagues.
• Provides team guidance regarding the litigation process to ensures timely and cost-effective resolution.
• Develops training material and leads department training opportunities.
• Provides team guidance to ensure appropriate cost containment techniques, including strategic vendor partnerships, to reduce overall cost of claims for our clients.
• Conducts supervisory claim reviews in accordance with service expectations.
• Supports leadership and team inventory initiative by conducting ongoing reviews of colleague workloads; notes trends and suggests adjustments when necessary.
• Leads team meetings and assigns accountability for follow-up items.
• Assists in gathering important compliance/claims processing information to be presented at team meetings.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Assists with interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• Licenses as required.
• Experience Six (6) years of claims experience or equivalent combination of experience and education required.
• Skills & Knowledge Technical knowledge of recovery requirements Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com