Claims Associate - Recovery

Sedgwick Claims Management Services Ltd; West Des Moines (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

Paid time off

Job summary

Sedgwick is hiring for an entry-level Claims Associate - Recovery in West Des Moines, IA. The role focuses on processing and reviewing subrogation claims with a structured training program, mentoring, and clear career development paths.

Office presence and virtual options are noted, with a strong emphasis on accuracy and timely client communications. The position requires 2 years of office experience, excellent communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED is required.
• Two years of general office experience or equivalent preferred.
• Excellent oral and written communication skills; PC literate; analytical and interpretive skills; strong organizational and interpersonal skills.

Responsibilities

• Process and review subrogation claims across all lines of business in an entry level caseload.
• Manage monthly diary and ensure timely payment per department guidelines.
• Coordinate with collection agencies and support the Claims Recovery Team.

Skills

Oral and written communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

Claims Associate - Recovery

Our teams connect! We collaborate in the office. Our West Des Moines office is located at: 4200 University Avenue, Suite 317 West Des Moines, IA 50266-5945

Are you looking for an impactful job that offers the opportunity to develop a professional career? Bring your 1-2 years’ experience in an office setting and grow with us! A stable and consistent work environment in an office and/or virtual setting A training program to learn how to help employees and customers from some of the world’s most reputable brands An assigned mentor and manager who will guide you on your career journey Career development and promotional growth opportunities through increasing responsibilities A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

PRIMARY PURPOSE:

Processes and reviews subrogation claims across all lines of business and all jurisdictions within an entry level caseload and processes payment checks received in accordance with company check processing guidelines; processes the regular monthly payment recovery files; coordinates with collection agencies; and supports the Claims Recovery Team within company standards and industry best practices.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for assigned inventory of subrogation files with recovery.
• Maintains a monthly diary on cadence, aligned to department service expectations and schedules; follows up to ensure timely payment.
• Processes recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
• Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
• Uses technology and resources, as needed, to complete investigation.
• Responds to clients' questions timely and professionally.
• Approves and/or pays bills as appropriate.
• Prepares various type status reports for clients.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.

Skills & Knowledge

Excellent oral and written communication skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Good interpersonal skills Ability to meet or exceed Service Expectations Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical:

Computer keyboarding

Auditory/Visual:

Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $19.00/hr.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Equal Opportunity and Drug-Free Workplace

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

About Sedgwick

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com