Subregional Technical Trainer - AMER Central

Digital Realty; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Digital Realty is seeking a Regional Technical Trainer (Central) to deliver hands-on technical training in data center operations. The role involves hybrid work in Dallas, onboarding and upskilling teams, and developing content with instructional design partners.

You will deliver in-person and virtual sessions, support certifications, and collaborate with regional teams to ensure training aligns with operational realities. Strong communication and adult learning skills are essential.

Qualifications

• Technical degree or certification required (e.g., Electrical, Mechanical, Facilities Management).
• Certifications such as CDCP, CDCS, or equivalent preferred.
• Instructional or training delivery certifications are a plus.

Responsibilities

• Deliver in-person and virtual technical training focused on data center operations, safety, infrastructure, and systems.
• Facilitate onboarding and upskilling of new hires and existing staff.
• Collaborate with instructional designers and regional teams to ensure content accuracy and relevance.
• Support regional managers in executing global and regional learning programs and implementing certifications.
• Observe learner engagement, provide coaching, and support post-training evaluations and knowledge checks.

Skills

Technical training

Presentation

Communication

Adult learning

Cross-functional

PowerPoint

Education

Technical degree or certification

Tools

LMS

Job description

Title: Regional Technical Trainer (Central)

Location: Hybrid: Dallas

Overview

The Technical Trainer plays a hands-on role in executing technical and operational training programs across data center environments. This role is responsible for delivering in-person and virtual training, supporting onboarding, upskilling, and certification initiatives, and serving as a subject-matter expert in the development of content in collaboration with instructional design and regional training teams.

What You’ll Do

Training Delivery

• Deliver high-impact technical training programs, both in-person and virtually, focused on data center operations, safety, infrastructure, and systems.
• Facilitate onboarding and continuous upskilling of new hires, trainees, and current team members.
• Utilize diverse training methods including live instruction, hands-on demonstrations, simulations, and scenario-based learning.

SME Support in Content Development

• Act as a subject-matter expert in the development, review, and validation of training content.
• Collaborate with instructional designers and regional training teams to ensure training materials are accurate, relevant, and reflect operational realities.
• Provide feedback on course effectiveness and identify opportunities for improvement based on learner engagement and comprehension.

Program Support & Implementation

• Support regional training managers in executing global and regional learning programs.
• Assist with implementing certification and skills validation processes for technical staff.
• Participate in the delivery and implementation of structured training pathways, including apprenticeship and workforce development programs.

Training Evaluation

• Observe and assess learner engagement and comprehension; provide coaching or reinforcement as needed.
• Collect and relay feedback from training sessions to support continuous improvement of training effectiveness.
• Support the implementation of post-training evaluations, skills assessments, and knowledge checks.

Operational Collaboration

• Partner with site operations leaders to ensure training supports job performance and readiness.
• Stay informed of regional operational needs, safety requirements, and technology updates that impact training content.
• Maintain awareness of training compliance requirements relevant to technical roles.

What You’ll Need

Education & Certifications

• Technical degree or certification required (e.g., Electrical, Mechanical, Facilities Management).
• Certifications such as CDCP, CDCS, or equivalent preferred.
• Instructional or training delivery certifications are a plus.

Experience

• 3+ years of experience in a technical operations or engineering role, preferably in a data center or critical infrastructure environment.
• Experience delivering training or mentoring others in a professional setting.
• Familiarity with adult learning principles and hands-on training techniques.

Skills

• Strong presentation and communication skills, with the ability to explain complex technical concepts to learners of various levels.
• Ability to work collaboratively across functional teams and geographies.
• Organized, detail-oriented, and responsive to learner needs.
• Basic familiarity with e-learning platforms or LMS systems is a plus.
• Capable of using PowerPoint or other tools to deliver training content effectively.

Additional Requirements

• Moderate subregional travel is required (30-50%).
• Proficiency in English; additional local language skills are a plus, depending on region.