Subpoenas Team Lead - Legal Operations & Compliance

Citigroup Inc.; Sioux Falls (SD); On-site; USD 59,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. seeks a Legal Support Specialist 3 to serve as the operational lead for the LSU Subpoenas Team, guiding junior staff to ensure timely, compliant subpoena processing.

The role blends queue management, MCA reviews, and high-level escalation, acting as the bridge between staff, internal/external counsel, and requesting parties. Bachelor’s degree or Paralegal cert preferred; 4–6 years in legal operations; strong MS Office skills and privacy focus.

Qualifications

• 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
• Knowledge of legal services processes and legal documentation requirements.
• Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
• Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
• Demonstrated leadership, coaching, and team-building capabilities.
• Excellent written and verbal communication skills, interfacing with attorneys, external parties, and internal stakeholders.
• Uncompromising attention to detail and commitment to data privacy and security.

Responsibilities

• Responsible for legal support activities related to legal operations, litigation, and discovery.
• Executes, reviews, processes, and tracks legal documentation, and handles complex work requests with tight deadlines.
• Prepares reports and may contribute to billing processing.
• Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel.
• Works closely with team’s manager and Legal peers to complete tasks.
• Assesses risk in business decisions, ensuring compliance with laws, policies, and safeguarding Citi and its clients.

Skills

Leadership

MS Excel

Communication

Attention to detail

Data privacy

Problem solving

Risk management

Education

Bachelor’s degree

Paralegal Certificate

Legal Operations certification

Tools

MS Office Suite

Job description

Citigroup Inc. seeks a Legal Support Specialist 3 to serve as the operational lead for the LSU Subpoenas Team, guiding junior staff to ensure timely, compliant subpoena processing.

The role blends queue management, MCA reviews, and high-level escalation, acting as the bridge between staff, internal/external counsel, and requesting parties. Bachelor’s degree or Paralegal cert preferred; 4–6 years in legal operations; strong MS Office skills and privacy focus.