Legal Support Specialist 3 (On-Site 100%)

Citigroup Inc.; Sioux Falls (SD); On-site; USD 59,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. seeks a Legal Support Specialist 3 to serve as the operational lead for the LSU Subpoenas Team, guiding junior staff to ensure timely, compliant subpoena processing.

The role blends queue management, MCA reviews, and high-level escalation, acting as the bridge between staff, internal/external counsel, and requesting parties. Bachelor’s degree or Paralegal cert preferred; 4–6 years in legal operations; strong MS Office skills and privacy focus.

Qualifications

• 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
• Knowledge of legal services processes and legal documentation requirements.
• Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
• Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
• Demonstrated leadership, coaching, and team-building capabilities.
• Excellent written and verbal communication skills, interfacing with attorneys, external parties, and internal stakeholders.
• Uncompromising attention to detail and commitment to data privacy and security.

Responsibilities

• Responsible for legal support activities related to legal operations, litigation, and discovery.
• Executes, reviews, processes, and tracks legal documentation, and handles complex work requests with tight deadlines.
• Prepares reports and may contribute to billing processing.
• Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel.
• Works closely with team’s manager and Legal peers to complete tasks.
• Assesses risk in business decisions, ensuring compliance with laws, policies, and safeguarding Citi and its clients.

Skills

Leadership

MS Excel

Communication

Attention to detail

Data privacy

Problem solving

Risk management

Education

Bachelor’s degree

Paralegal Certificate

Legal Operations certification

Tools

MS Office Suite

Job description

The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit ("LSU")’s SubpoenasTeam. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU.

This role combines operational queue management, quality assurance through Manager's Control Assessment ("MCA")reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenasand the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties.

Responsibilities

• Responsible for legal support activities related to legal operations, litigation, and discovery
• Executes, reviews, processes,and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
• Prepares reports and conducts administrative legal work; may contribute to the processing of billing
• Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-housecounsel
• Works closely with team’s manager and Legalpeers to complete tasks assigned
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup andits clients and assetsby driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct,and business practices, and escalating, managing,and reporting control issues with transparency.

Qualifications

• Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.

• Knowledge of legal services processes and legal documentation requirements.
• Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
• Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).

• Demonstrated leadership, coaching, and team-building capabilities.
• Exceptional problem-solving skills with the ability to make sound decisions under pressure.
• Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
• Uncompromising attention to detail and commitment to data privacy and security.

Education

• Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.

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Job Family Group:

Legal

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Job Family:

Legal Professionals

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Time Type:

Full time

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Primary Location:

5800 SOUTH CORPORATE PLACE

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Primary Location Full Time Salary Range:

$58,700.00 - $81,900.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sept 25, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.