Legal Support Specialist 3 (On-Site 100%)

Citi; Sioux Falls (SD); On-site; USD 59,000 - 82,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Job summary

Citi is seeking a Legal Support Specialist 3 in Sioux Falls to act as the operational lead for the Subpoenas Team within the Legal Support Unit. You will mentor junior staff, ensure timely and compliant processing of subpoenas, and collaborate with in-house counsel on complex requests.

The role emphasizes risk awareness, data privacy, and adherence to laws and Citi policies, with opportunities to contribute to reports and billing processes while coordinating with the Legal department.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Paralegal Certificate or Legal Operations certification highly preferred.
• 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm.
• 1–2 years in a senior, lead, or supervisory capacity.

Responsibilities

• Responsible for legal support activities related to legal operations, litigation, and discovery.
• Executes, reviews, processes, and tracks legal documentation, and handles varied requests with tight deadlines.
• Prepares reports and conducts administrative legal work; may contribute to billing processing.
• Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel.
• Works closely with the team’s manager and Legal peers to complete tasks.

Skills

Leadership

Communication

Problem solving

Attention to detail

Education

Bachelor’s degree or equivalent experience

Paralegal Certificate or Legal Operations certification

Tools

Excel

Job description

The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU.

Responsibilities

• Responsible for legal support activities related to legal operations, litigation, and discovery
• Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
• Prepares reports and conducts administrative legal work; may contribute to the processing of billing
• Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel
• Works closely with team’s manager and Legal peers to complete tasks assigned
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications

• Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
• Technical Skills:
• Knowledge of legal services processes and legal documentation requirements.
• Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
• Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
• Competencies:
• Demonstrated leadership, coaching, and team-building capabilities.
• Exceptional problem-solving skills with the ability to make sound decisions under pressure.
• Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
• Uncompromising attention to detail and commitment to data privacy and security.

Education

• Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.

Job Family Group

Legal

Job Family

Legal Professionals

Time Type

Full time

Primary Location

5800 SOUTH CORPORATE PLACE

Primary Location Full Time Salary Range

$58,700.00 - $81,900.00

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

Sept 25, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.