Subject Matter Expert (ISO)

ATSG Corporation; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

ATSG Corporation is seeking a Subject Matter Expert (ISO) to support the Department of State, Bureau of Consular Affairs, Passport Services Directorate. Location is Washington, DC with no remote work and Secret clearance. The role requires 10+ years of experience, an ISO credential, and Lean Six Sigma credentials.

Travel occasionally may be required. Responsibilities include developing and maintaining ISO documentation, evaluating processes, and driving quality improvements within QMS

Qualifications

• U.S. Citizenship required.
• Secret security clearance required.
• Minimum ten (10) years of professional experience.
• Master's degree in a related field or sixteen (16) years of experience.
• ISO credential required.
• Lean Six Sigma credential required.
• Demonstrated expertise in ISO standards and quality management.

Responsibilities

• Lead development, review, and maintenance of ISO documentation and related quality management materials.
• Evaluate processes for alignment with quality management requirements.
• Identify and resolve quality issues affecting service quality and performance.
• Develop recommendations and corrective actions to improve processes.
• Support implementation and continuous improvement of QMS.
• Review quality procedures, metrics, and compliance activities.
• Provide guidance on ISO standards to stakeholders and program personnel.
• Support Lean Six Sigma initiatives and process improvements.

Skills

Analytical skills

Technical writing

Communication

Problem-solving

ISO standards knowledge

Education

Master's degree or 16 years of experience

ISO credential

Lean Six Sigma credential

Job description

Position Description

ATSG is presently identifying candidates for Subject Matter Expert (ISO) to support The Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT).

CA/PPT serves U.S. citizens intending to travel internationally through passport issuance, while protecting the integrity of the United States (U.S) passport as proof of U.S. citizenship at home and abroad.

Location

Location: Washington, DC Remote Work: No Clearance: Secret Work Status: Full-Time Travel Requirements: Occasional travel may be required

Duties and Responsibilities

• Lead the development, review, and maintenance of documentation supporting ISO and other applicable international standards.
• Evaluate organizational processes and practices for alignment with quality management requirements.
• Identify, analyze, and resolve problems affecting service quality and operational performance.
• Develop recommendations and corrective actions to address quality deficiencies and improve processes.
• Support implementation and continuous improvement of Quality Management Systems (QMS).
• Review quality-related procedures, documentation, performance measures, and compliance activities.
• Provide technical guidance to Government stakeholders and program personnel on ISO standards and quality management practices.
• Support process improvement initiatives using Lean Six Sigma principles and methodologies.
• Perform other related duties as assigned.

Minimum Qualifications

• U.S Citizenship
• Secret Security Clearance
• Minimum ten (10) years of specific professional experience.
• Master's degree in a related field or sixteen (16) years of experience.
• ISO credential required.
• Lean Six Sigma credential required.
• Demonstrated expertise in ISO standards, quality management practices, and international documentation standards.
• Experience identifying and resolving quality-related issues and implementing process improvements.
• Strong analytical, technical writing, communication, and problem-solving skills

Preferred Qualifications

• Experience supporting the Department of State or comparable federal agencies

About ATSG

ATSG Corporation is a Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Fairfax, VA with branch offices throughout Central America. Since 2004, ATSG has successfully deployed its experience and expertise to support the most challenging and complex projects for various Federal agencies. Our robust portfolio includes cutting-edge technical solutions and professional support in Program Management, Consulting, Operations and Planning Support, Training and Advisory Services, and IT and Knowledge Management. We take pride in our proven dedication to providing expert assistance to our government partners. ATSG provides a variety of services within the Intelligence Community and is experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. Our products may be diverse, but the results are one and the same—on schedule, on budget, and completed with superior quality. As an organization, we are consistently expanding our global footprint in the contracting community. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home. ATSG Corporation is an equal employment opportunity/affirmative action employer; our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.